Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Jase2985

13732 posts

Uber Geek
+1 received by user: 6205

ID Verified
Lifetime subscriber

#280450 15-Dec-2020 18:35
Send private message

i recently built a new computer for my father, but its crashing somewhat randomly.

 

Asus TUF B550 Plus motherboard
Ryzen 5 5600X CPU
Gigabyte GTX1650 Graphics Card
GSkill Trident Z 2x8GB RAM
512GB Samsung 970 EVO Plus NVME
Coolermaster 550w Gold PSU
Intel 120GB SATA boot drive

 

Drivers are all up to date, as is windows, Bios is on the latest revision.

 

Computer runs like a champ, its been running heaven GFX suite and prime95 for the past 2 hours with zero hiccups.

 

but if i install the Samsung 970 EVO Plus (its empty with nothing on it at the moment), and it doesn't matter which m.2 slot i use, the computer will hard shutdown, power itself off, and you cant turn it on until you pull the cable or turn the switch off on the PSU.

 

It will sometimes do this during booting into windows (off the Intel Drive), and if it makes it to windows it will do it when you click on the drive to try and see whats one it.

 

I have tried the Samsung 970 EVO Plus in my desktop and it seemed to be fine, running crystal disk mark multiple times along with copying a few hundred GB of files to and from it.

 

I'm not sure if the problem is the motherboard or the Samsung 970 EVO Plus drive, im loathe to try my NVME drive in it as its my boot drive in my PC and i don't want to damage it.

 

Any thoughts?


Create new topic
MaxineN
Max
2049 posts

Uber Geek
+1 received by user: 1663

ID Verified
Trusted
Subscriber

  #2622203 15-Dec-2020 18:37
Send private message

Almost sounds like a grounding issue. I would take the motherboard back.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.




SomeoneSomewhere
1882 posts

Uber Geek
+1 received by user: 1086

Lifetime subscriber

  #2622204 15-Dec-2020 18:40
Send private message

Dumb question, but you're not trying to hot-plug it? I believe NVME isn't hot-pluggable. Insert it while powered off, unplugged, and with the caps discharged (try to start the PC with the power cord unplugged).

 

 

 

Can you get into BIOS?


Jase2985

13732 posts

Uber Geek
+1 received by user: 6205

ID Verified
Lifetime subscriber

  #2622209 15-Dec-2020 18:51
Send private message

SomeoneSomewhere:

 

Dumb question, but you're not trying to hot-plug it? I believe NVME isn't hot-pluggable. Insert it while powered off, unplugged, and with the caps discharged (try to start the PC with the power cord unplugged).

 

 

 

Can you get into BIOS?

 

 

Not my first rodeo, computer if power off, PSU switch is off and caps drained.

 

Bios doesn't really show much, shows the NVME drive is there and visible

 

MaxineN:

 

Almost sounds like a grounding issue. I would take the motherboard back.

 

 

Yea im starting to lean that way too




timmmay
20858 posts

Uber Geek
+1 received by user: 5350

Trusted
Lifetime subscriber

  #2622234 15-Dec-2020 20:58
Send private message

I'd ask the place you bought it their opinion, it might be something they've seen before. I know PBTech fixed my new computer fairly quickly, they found a faulty power supply. First thing to try is replace the NVME, as it's easy, then next as you say the motherboard.


Jase2985

13732 posts

Uber Geek
+1 received by user: 6205

ID Verified
Lifetime subscriber

  #2622239 15-Dec-2020 21:14
Send private message

timmmay:

 

I'd ask the place you bought it their opinion, it might be something they've seen before. I know PBTech fixed my new computer fairly quickly, they found a faulty power supply. First thing to try is replace the NVME, as it's easy, then next as you say the motherboard.

 

 

 

 

Problem is i built it so i really need to be able to say "hey this component is faulty, replace it", not hey i have these components one of them is faulty, you find which one and replace it.

 

 


mentalinc
3384 posts

Uber Geek
+1 received by user: 1023

Trusted

  #2622246 15-Dec-2020 21:39
Send private message




CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB:  Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

 

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX 


 
 
 

Shop now at Mighty Ape (affiliate link).
Jase2985

13732 posts

Uber Geek
+1 received by user: 6205

ID Verified
Lifetime subscriber

  #2622247 15-Dec-2020 21:45
Send private message

yep, was doing it on 1202 and 1401.

 

i will probably bite the bullet tomorrow and throw in my NVME drive and see if it does the same thing. that will prove its the motherboard.


timmmay
20858 posts

Uber Geek
+1 received by user: 5350

Trusted
Lifetime subscriber

  #2622250 15-Dec-2020 22:01
Send private message

Run a backup first. Still might not hurt to ask the store even if you built the PC.


JaseNZ
2576 posts

Uber Geek
+1 received by user: 1489

ID Verified
Lifetime subscriber

  #2622263 15-Dec-2020 22:40
Send private message

Yeah I am guessing its the MB, Strange its doing it on both M.2 slots I would have thought one of them might be naffed but not both.

 

Time to RMA and that sucks in its own right.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


jpoc
1043 posts

Uber Geek
+1 received by user: 289


  #2622276 16-Dec-2020 01:51
Send private message

Look up the NVME on amazon and post a question like: "does this work with xxx motherboard?"

 

That should sort out any basic compatibility issues.


ratsun81
516 posts

Ultimate Geek
+1 received by user: 183


  #2622301 16-Dec-2020 08:39
Send private message

Try forcing the system to PCI-E 3.0 in BIOS It might be falling over trying to run the drive at PCI-E 4.0

 

 





Quic Broadband

 

Use R212389ELFLL2 promo code for free setup at checkout.


 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).
Jase2985

13732 posts

Uber Geek
+1 received by user: 6205

ID Verified
Lifetime subscriber

  #2623076 17-Dec-2020 06:18
Send private message

ratsun81:

 

Try forcing the system to PCI-E 3.0 in BIOS It might be falling over trying to run the drive at PCI-E 4.0

 

 

 

 

thanks

 

can someone confirm i have done the above correctly

 

Advanced > onboard devices configuration > M.2_1 Link Mode and M.2_2 Link Mode

 

both were in Auto, put both in gen 3, but still having the issue

 

next will be to try my NVME drive in it


Jase2985

13732 posts

Uber Geek
+1 received by user: 6205

ID Verified
Lifetime subscriber

  #2623152 17-Dec-2020 10:41
Send private message

Tried my other NVME drive in it with the same results

 

Will RMA the Motherboard through PBTECH


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.