WD RED from Amazon died worth RMA to the state?

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pstar008

362 posts

Ultimate Geek

#281247 7-Feb-2021 18:14

I honestly didn't think much when bought two 6TB ones for my NAS as HDDs normally works from day one (or didn't works at all maybe) and out-live warranty in my experience. But ...

Anyway, one of them have problem starting up and it's on the end of three years warranty, on Amazon website they asking me to contact WD, and WD website tells me it's out of region as it was for US region.

It cost $40 or more in postage to send overseas, and is it possible at all to send them for RMA to the state and let them sent me back via youshop etc.?

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2844 posts

Uber Geek

#2649072 7-Feb-2021 18:52

Only you can answer that question.

There is no way I'm going to trust my data to a refurbished drive, which is what I'd expect you'd get back.

jpoc

1043 posts

Uber Geek

#2649177 7-Feb-2021 19:18

WD Red not starting in a NAS?

Sounds like a shingle issue. The drive has to rebuild a whole load of data because of reshingling and the NAS kicks it out because it takes so long. (Can be as long as 20 minutes.)

I would worry that the other drive will fail soon because of the same issue.

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#2649180 7-Feb-2021 19:25

I run several dozen WD Red drives in seven large NAS units, and have found them totally reliable beyond 3 years - BUT I use 8TB and 10TB HDDs.

6TB Reds have some known technical issues:

Western Digital admits 2TB-6TB WD Red NAS drives use shingled magnetic recording

I would advise you to replace BOTH 6TB WD Reds with 8TB WD Reds if you value reliability.

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richms

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#2649183 7-Feb-2021 19:43

I dont RMA any drives generally once they have my own stuff on them. I have in the past with things like my raid for my music collection because its not personal information, but when I have done, including the send to singapore hassle, I have always got a drive back that I do not trust.

Richard rich.ms

pstar008

362 posts

Ultimate Geek

#2649194 7-Feb-2021 20:09

SirHumphreyAppleby:

Only you can answer that question.

There is no way I'm going to trust my data to a refurbished drive, which is what I'd expect you'd get back.

Thanks, if it's refurbished drive, then I wouldn't bother, never had to get a replacement HDD before. Hence asking before go ahead the RMA process.

Bung

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#2649202 7-Feb-2021 20:18

Do you even have an RMA process available? Seems like Amazon are saying "out of our hands go bother WD" and WD are saying "we only warranty your serial number in the US". What were the terms at the time you bought?

pstar008

362 posts

Ultimate Geek

#2649219 7-Feb-2021 21:20

jpoc:

WD Red not starting in a NAS?

Sounds like a shingle issue. The drive has to rebuild a whole load of data because of reshingling and the NAS kicks it out because it takes so long. (Can be as long as 20 minutes.)

I would worry that the other drive will fail soon because of the same issue.

Thanks, I have to google it: https://blocksandfiles.com/2020/04/14/wd-red-nas-drives-shingled-magnetic-recording/

And I had a Synology NAS, but mine one is acutaly RED Plus (I didn't thought there is much different), so apparently CMR not SMR, and the other one is perfectly fine, it's getting into not starting issue when after I replaced them both.

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pstar008

362 posts

Ultimate Geek

#2649224 7-Feb-2021 21:30

Sideface:

I run several dozen WD Red drives in seven large NAS units, and have found them totally reliable beyond 3 years - BUT I use 8TB and 10TB HDDs.

6TB Reds have some known technical issues:

Western Digital admits 2TB-6TB WD Red NAS drives use shingled magnetic recording

I would advise you to replace BOTH 6TB WD Reds with 8TB WD Reds if you value reliability.

I replaced bother 6TB RED plus with 10 TB RED plus and think that they much louder, or I am just imagining it? The other 6TB plus seems fine, but as I am using mirroring it has to go as well.

There are RED RED Plus and RED Pro, don't think there are RED around for the new ones anymore, and I think RED Pro is better but probably overkill for me my home 2-bay NAS with RAID 1,

pstar008

362 posts

Ultimate Geek

#2649226 7-Feb-2021 21:35

Data is been erased already, but getting refurbished one is not worth my time and money,

richms:

I dont RMA any drives generally once they have my own stuff on them. I have in the past with things like my raid for my music collection because its not personal information, but when I have done, including the send to singapore hassle, I have always got a drive back that I do not trust.

pstar008

362 posts

Ultimate Geek

#2649229 7-Feb-2021 21:41

Bung: Do you even have an RMA process available? Seems like Amazon are saying "out of our hands go bother WD" and WD are saying "we only warranty your serial number in the US". What were the terms at the time you bought?

The term you describted.

I registered as a US customer, so might getting into trouble if I ever want deal with a WD drive bought in NZ, but I did got a RMA process for US customer, I just have to post it from here to a address in the state and leave my youshop address, it might work, but don't think I am going to do it.

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#2649230 7-Feb-2021 21:58

pstar008: I replaced both 6TB RED plus with 10 TB RED plus and think that they much louder, or I am just imagining it?

Yes, the 10TB (and 12TB and 14TB) Red drives are slightly noisier than the 6TB drives - I have 8 x 10TB Reds running in a Synology NAS in my office, and I can only just hear it running.

NOTE: The NAS is on soft silicone sound-absorbing feet, which make a big difference by decoupling vibration from the desktop.

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jpoc

1043 posts

Uber Geek

#2649558 8-Feb-2021 17:04

pstar008:

....

Thanks, if it's refurbished drive, then I wouldn't bother, never had to get a replacement HDD before. Hence asking before go ahead the RMA process.

Judging by the ads on t-me, a lot of people go the route of following through the RMA process to get a refurbished drive which they promptly sell in order to offset part of the cost of a new drive.

pstar008

362 posts

Ultimate Geek

#2650308 9-Feb-2021 13:17

Yes, think about it, it's more like a vibration rather than the sound I can hear, when it's running hard for reading data, I can feel it's running from my foot (sitting 0.3 meters away from me), once I've moved the NAS (also Synology one) off the hard plastic mat to sit on carpet, it's seems better.

Sideface:

pstar008: I replaced both 6TB RED plus with 10 TB RED plus and think that they much louder, or I am just imagining it?

Yes, the 10TB (and 12TB and 14TB) Red drives are slightly noisier than the 6TB drives - I have 8 x 10TB Reds running in a Synology NAS in my office, and I can only just hear it running.

NOTE: The NAS is on soft silicone sound-absorbing feet, which make a big difference by decoupling vibration from the desktop.

pstar008

362 posts

Ultimate Geek

#2650331 9-Feb-2021 13:45

If it wasn't bought from Amazon for cheap, I will probably do the same, as I essentially retired the other 6TB with newer one, but given I need send it to overseas and sending it back to youshop will be an issue for me (WD RMA generated return address based on my full name, but in youshop the name for me need to starting with NZ1234...).

jpoc:

pstar008:

....

Thanks, if it's refurbished drive, then I wouldn't bother, never had to get a replacement HDD before. Hence asking before go ahead the RMA process.

Judging by the ads on t-me, a lot of people go the route of following through the RMA process to get a refurbished drive which they promptly sell in order to offset part of the cost of a new drive.

jpoc

1043 posts

Uber Geek

#2650578 9-Feb-2021 18:29

I had a look on amazon today at a WD Blue 6TB drive.

Judging by the product description, I would be very worried.

The page headline was for a Blue drive but the product details were for a Red (SMR) drive.

What would you get if you ordered one from that page? Especially if the item was subject to amazon's co-mingling policy.

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