Warranty for components under a Desktop purchase

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KellyP

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#283913 19-Mar-2021 12:59

Hi team,

Long story short - purchased a Lenovo AIO January 2020 from the Warehouse Stationary. Looks like one of the RAM sticks is bad.

Checked with Lenovo and because it's out of warranty, they won't touch it (unless I pay for it). I note that these Samsung RAM modules have Lifetime Warranty, although it's likely not applicable in this case.

Do I have grounds to claim CGA with the Warehouse Stationary? All I want is the RAM replaced.

Thanks.

KellyP

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#2677187 19-Mar-2021 13:02

Forgot to mention, I'm getting startup lag and BSOD ntfs.sys at random (AMD Ryzen 5 2400GE, 8GB, SSD)

sidefx

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#2677192 19-Mar-2021 13:07

Yes absolutely - go to Warehouse Stationery, see what they can do. If they refuse to help you mention CGA, and if they still refuse ask to speak with their manager or someone who knows the CGA.

(Is it used for personal or business purposes though?)

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Lias

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#2677194 19-Mar-2021 13:09

It's barely over a year old, I'd hammer them with the CGA.. I'd expect even a bottom of the barrel new PC to last 3+ years.

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KellyP

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#2677197 19-Mar-2021 13:15

sidefx:

Yes absolutely - go to Warehouse Stationery, see what they can do. If they refuse to help you mention CGA, and if they still refuse ask to speak with their manager or someone who knows the CGA.

(Is it used for personal or business purposes though?)

Business.

Lias

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#2677277 19-Mar-2021 15:38

James Bond:

sidefx:

Yes absolutely - go to Warehouse Stationery, see what they can do. If they refuse to help you mention CGA, and if they still refuse ask to speak with their manager or someone who knows the CGA.

(Is it used for personal or business purposes though?)

Business.

Bugger, no CGA, you'll just have to lump it most likely.

Jase2985

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#2677281 19-Mar-2021 15:41

Consumer guarantees act doesn't apply to business unfortunately

1101

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#2677290 19-Mar-2021 16:01

Jase2985:

Consumer guarantees act doesn't apply to business unfortunately

Dont tell them its for business use .

On the other had, for the price of a stick of RAM, save yourself some grief & just replace it yourself

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Handle9

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#2677389 19-Mar-2021 20:39

Jase2985:
Consumer guarantees act doesn't apply to business unfortunately

That's not true. The CGA does apply unless they contract out of it in writing.

https://www.consumerprotection.govt.nz/guidance-for-businesses/solving-problems-with-suppliers/faulty-goods-and-services-bought-by-businesses/

K8Toledo

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#2677411 19-Mar-2021 21:50

James Bond:

Hi team,

Long story short - purchased a Lenovo AIO January 2020 from the Warehouse Stationary. Looks like one of the RAM sticks is bad.

Checked with Lenovo and because it's out of warranty, they won't touch it (unless I pay for it). I note that these Samsung RAM modules have Lifetime Warranty, although it's likely not applicable in this case.

Do I have grounds to claim CGA with the Warehouse Stationary? All I want is the RAM replaced.

Thanks.

It's applicable (btw lifetime = expected life of the memory module).

RTB (return to base) warranties apply for "a reasonable period" (about 1yr), after that claims are made through manufacturer (RMA).

In my experience cutting out the middleman (retailer) & dealing directly with the manufacturer can make the claims process less painful since WS will only send the machine back to Lenovo's service centre anyway.

So far as the defective module is concerned, you should be covered by Samsung's warranty and then CGA on top of that.

I'd first contact Samsung, although they may advise dealing with Lenovo.

Bung

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#2677468 19-Mar-2021 23:34

I would be very surprised if any warranty that Samsung offer on ram sold through their retail channel applied to parts sold to Lenovo. Lenovo warrant the computer as a box.

KellyP

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#2677498 20-Mar-2021 09:04

Jase2985:

Consumer guarantees act doesn't apply to business unfortunately

Thanks for the replies all. Yup - it is what it is.

KellyP

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#2677501 20-Mar-2021 09:06

1101:

Jase2985:

Consumer guarantees act doesn't apply to business unfortunately

Dont tell them its for business use .

On the other had, for the price of a stick of RAM, save yourself some grief & just replace it yourself

I'll give replacing the RAM stick myself a go - should be fine. Thanks!