HP scanner not recognised in Windows 11

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ShortyNZ

48 posts

Geek

#299410 5-Sep-2022 15:23

Hi all. I hope my question doesn't cause too much eye-rolling - some of the gear is a bit old ;)

I have just switched over from my ancient HP pc with Windows 7 (I know, I know) to a new HP desktop with Windows 11.

I have a really old HP printer (Photosmart 3110 all-in-one) which works fine on the old desktop and which I have a couple of years worth of ink for. I have looked at new printers but I really feel more inclined to keep my old one if I can.

However, since moving it to the Win 11 desktop, the printer still works fine, but the scanner is not recognised (I get a "no scanners were detected" error message). Googling seems to indicate this is a common problem.

I have followed all of the most promising-looking suggested "fixes" (many of which involved the Windows Image Acquisition settings) without any joy and have downloaded/run the HP Print & Scan Doctor tool, to no avail.

My husband copied the printer drivers from the old desktop onto a thumbdrive and tried using that with the new one, but that didn't work either (you can probably tell I'm not terribly technically competent at this point).

I suppose I feel it should be fixable when the printer is still going fine - but that is probably wishful thinking. I wouldn't mind spending money on it, to keep using it - but I can't find any solution, free or otherwise.

Am I wasting my time? I just prefer the printer I have (compared with the Epson I was thinking about getting, which I don't like the paper feed options on) but I will give up and give in if there is really no cure ;)

Thanks.

shk292

2825 posts

Uber Geek

Lifetime subscriber

#2963522 5-Sep-2022 15:27

If you have room, you could always buy a new MFD purely for scanning, and keep using the old one for printing. With modern devices being network-connected, the new device can go anywhere

Quic Broadband

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bagheera

531 posts

Ultimate Geek

#2963526 5-Sep-2022 15:44

supported OS "Microsoft Windows 2000 Professional Service Pack 3 or higher, XP, XP Media or Tablet edition (does not support Windows 95, 3.1, NT 4.0, DOS, 2003 Server, or 64-bit.)"

so, windows 11 - 64bit, also no smb 1 (but can be turn on and might fix the scanning) or, but no tls 1.0 in windows 11 - good luck getting that working on 11.

https://support.hp.com/us-en/product/hp-photosmart-3100-all-in-one-printer-series/439598/model/439601/document/c00429124

askelon

857 posts

Ultimate Geek

ID Verified

#2963530 5-Sep-2022 16:05

Theres no drivers for anything newer than Windows Vista. Looks like its roughly around a 04-06 era model. Looks like there were ever any drivers past Windows Vista so its unlikely you'll ever get it going. The printing drivers will most likely be a pretty generic driver as well. Not ideal.

mattwnz

20002 posts

Uber Geek

#2963611 5-Sep-2022 19:45

Can you run a virtual machine on windows 11 , running windows 7 and scan through that? But it is more fiddly to do.

cb1

332 posts

Ultimate Geek

#2963614 5-Sep-2022 19:57

I encountered the a similar issue with my HP F2180 all in one while using Windows 10. The HP printer s/w used Flash and when it become unsupported it no longer worked. Under Win 10 I was able to uninstall the HP printer s/w, run the install program but customise the installation to only install the 'All in One software', which installs only the essential portions (e.g. the drivers). Then I was able to install the free HP Scan and Capture app from the Microsoft store and use that for scanning.

Under Win11, I've found I can do this again, BUT each time there is a monthly security update to Win11, the HP Scan capture gets a 'general failure' and won't work. BUT, going into device manager, selecting the printer from under 'Imaging devices' and deleting it and then scanning for new hardware reinstates it and it works again.

Hope this also works for you. Maybe the HP Scan and Capture app will work for you directly. Hopefully you still have the installation CD.

fearandloathing

496 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2963742 5-Sep-2022 22:49

Try vuescan https://www.hamrick.com/, I used it to keep an hp scanner for 98 working under windows 7

ShortyNZ

48 posts

Geek

#2963743 5-Sep-2022 22:49

Many thanks for the extra information, suggestions and opinions about likely (or otherwise) success; very helpful when I don't have much experience with it.

We are going to give the things suggested a go.

If nothing works, I think a separate wireless scanner might be worth me checking out, at least.

Thanks again - appreciate the help.

Lisa