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80 posts

Master Geek


# 32097 12-Apr-2009 14:34
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Hi all

Well I managed to get a VX6000 lifecam off trademe for a good price - yay for me!

following instructions i load the disc BEFORE hooking up the webcam via the usb port and after it loads all the files, i get a pop up to advise me to plug the camera into the usb port....which i do (and the computer tells me that a 'USB20 Camera' has been found and I am introduced to the Found New Hardware Wizard  which will 'help me install software for USB20 Camera'....

It does then say that if my hardware came with an installation CD, insert it now (which is contrary - perhaps - to my installation pamphlet which told me to insert the camera cord AFTER the files have loaded from the disc....

anyway i click on the install button in the Wizard and it (The Wizard) goes searching.....

I then get the pop up saying:

Cannot Install this Hardware

The hardware cannot be installed because the Wizard cannot find the necessary software.









Click back if you have the installation media such as a CD-ROM or if you know the location of the software.


Argh! - Diodn't i load the software first?????

Answers and advice please - small words and type slow if you don't mind - I'm a noob

Thanks in advance

Shane


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8034 posts

Uber Geek

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  # 206620 13-Apr-2009 02:51
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Give it another go with the most up to date version of the drivers/software from the Microsoft site

http://www.microsoft.com/hardware/download/download.aspx?category=ICE

28263 posts

Uber Geek

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Biddle Corp
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  # 206623 13-Apr-2009 06:23
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Remove the device from Device manager (right click and select uninstall) and try plugging it in again which should force it to reinstall again.


 
 
 
 




80 posts

Master Geek


  # 207188 16-Apr-2009 00:28
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argh!

have downloaded latest software as suggested above and STILL getting same responses!

driving me nuts!

suggestions?

how do i tell the cam actually works - is this likely to be an issue with the cam itself?

cheers n thanks

S

338 posts

Ultimate Geek


  # 207262 16-Apr-2009 11:40
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Shaggie:

Hi all

Well I managed to get a VX6000 lifecam off trademe for a good price - yay for me!

following instructions i load the disc BEFORE hooking up the webcam via the usb port and after it loads all the files, i get a pop up to advise me to plug the camera into the usb port....which i do (and the computer tells me that a 'USB20 Camera' has been found and I am introduced to the Found New Hardware Wizard  which will 'help me install software for USB20 Camera'....

It does then say that if my hardware came with an installation CD, insert it now (which is contrary - perhaps - to my installation pamphlet which told me to insert the camera cord AFTER the files have loaded from the disc....

anyway i click on the install button in the Wizard and it (The Wizard) goes searching.....

I then get the pop up saying:

Cannot Install this Hardware

The hardware cannot be installed because the Wizard cannot find the necessary software.













Click back if you have the installation media such as a CD-ROM or if you know the location of the software.


Argh! - Diodn't i load the software first?????

Answers and advice please - small words and type slow if you don't mind - I'm a noob

Thanks in advance

Shane




Hi Shaggie, have you solved it?
I am not really a Windows guy, but for USB stuff like that, normally you don't want Windows install it for you, even
it offer to help you though wizard, don't trust Windows! :)

So what I suggest you try is doing exactlly the same you did before, like load the CD, following CD's instruction, but after plug in USB, do not allow Windows install it. but let the software from the dirver CD doing its job. Normally, after plug in the USB, the driver(from the CD) will take a couple of minutes trying to find the USB drive, and after that, you are done!

Hope that help.

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