PC Gear Shipping Times

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Aure

28 posts

Geek

#44423 27-Oct-2009 17:59

Hey there everyone, has anyone has trouble with PC Gear and their shipping times? I had to wait 2 weeks for my main components, due to "supplier fault" and my graphics card is due on Thursday, making it 4 and a half weeks I had to wait for it.

Has anyone experienced any kind of delays with suppliers etc? Or is it just my unlucky month?

HiJinx

253 posts

Ultimate Geek

Geekstore

#267407 27-Oct-2009 19:11

I've never even heard of them before, but it seems extremely odd.

Normally (for us) we can get stock in from suppliers domestically in 5 days max and internationally 14 days max.

I would say phone them up and give them a kick up the backside. If it is a suppliyer fault and they can't get it, you should be refunded.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

Aure

28 posts

Geek

#267416 27-Oct-2009 19:32

Yeah, they're a Dunedin local shop. I've talked to the manager about it and he says it isn't his fault, it's the suppliers. And another thing, I've ordered a couple of parts and a week later they'll come back and say the supplier has no stock left, is this a normal kind of thing? Or once again am I just being screwed around?

Thanks for your reply HiK1000716

HiJinx

253 posts

Ultimate Geek

Geekstore

#267773 28-Oct-2009 17:49

It's not normal.

If a place is showing that they are selling something, they should be willing and able to.

Another point, if they say that the supplier has no stock left, not only should they not have it listed, but you are entitled to a complete refund by the Consumer Guarantees Act.

All the best.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

Ragnor

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#267877 28-Oct-2009 22:48

Sounds like they don't carry stock of the item and just whack a margin on the suppliers price and drop ship it from the supplier to you.

You'll typically get better service from proper retail store that carries stock of most items, however you'd expect to pay more.

Aure

28 posts

Geek

#267881 28-Oct-2009 22:55

That sounds exactly like what they're doing - yet when I bought from there 2 years ago from the old manager it was great, he was knowledgable and I received my order in 3 days. -1 to Darryl from PC Gear! Spread the word lol.
Cheers guys, I think I might keep nagging him for my graphics card, then get another two parts replaced - one wrong set of RAM and one PSU that seems to have squealing capacitors.

Actually, while I'm on that subject, do 430W Antec Earthwatts tend to emit a high pitched squeal? Or any PSU for that matter? I've never come across it before, I think it might just be my one. I was tempted to replace them myself due to this crap customer service, but maybe I should once again keep nagging him for a replacement. What do you guys think?

vinnieg

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#268014 29-Oct-2009 11:10

Hmmm, high pitched squeel usually means it's overheating :S

I know a lot of laptop adapters do it before they crap out.
I reckon RMA it. It'll drive you nuts and probably die just before the warranty runs out if you don't

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

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vinnieg

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#268016 29-Oct-2009 11:12

I'm pretty sure, but might need to be backed up:

With my old 8800GT when i overclocked it a lot, the capacitors started making the squeal, it's an ear piercing high squeal(not the fan?) it's a sign of them being overworked and starting to bulge possibly?

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

Aure

28 posts

Geek

#268024 29-Oct-2009 11:23

Great lol. Just my luck. Thanks mate, your input is much appreciated. I'll make PCGear upgrade me to a 500w earthwatts. And one last thing before I face them again, Corsair CL4 ram will state that its CL4 on the ram itself, right? 'cause I ordered CL4 stuff and it states 5-5-5-18 on the side, which isn't what I ordered, unless their CL4 stuff is just safely factory overclocked CL5 with the CL5 sticker?

vinnieg

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#268035 29-Oct-2009 11:45

Yeah definitely, it should state CL4, and be something like 4-4-4-12 :S
Is it the value select range? Because that definitely has 4-4-4-12 on the sticker, because I've got some in my AMD machine at home
Is it 1.9v? because the 4-4-4-12 is 2.1v(easy to change in the bios)

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

vinnieg

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#268037 29-Oct-2009 11:47

Maybe we need to start a geekzone thread like the retailers forum on GPforums.
I like the retailers thread. It helped me change over to ComputerLounge and Playtech for most of my stuff.

Seeing that CL does Price matching and Playtech are awesome to deal with:
http://www.gpforums.co.nz/thread/297771/?s=

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

Ragnor

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#268140 29-Oct-2009 14:50

Don't really need a thread you already mentioned the two best computer stores imo Computer Lounge and Playtech.

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Aure

28 posts

Geek

#268168 29-Oct-2009 16:15

@vinnieg Yeah it's value select, and yeah I think it's 4-4-4-12 at 2.1V. I've been told it's nice RAM, I hope to get it soon :D

UPDATE: He finally managed to get the graphics card in, iSilence HD4670 for $152, which is pretty crap for that chipset imo, but it's a sexy looking card <3 Let's hope it doesn't need replacing for some random defect. Though no word on the RAM or PSU. Thanks a lot for your replies, are most of you up in Auckland?