Symantec/ Norton AV

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wreck90

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#59627 8-Apr-2010 11:42

Symantec's NZ presence is pathetic.

Their website is confusing,and jumps you over to the Aussie website when clicking certain links and prices change to aussie dollars.

My current version of NIS licensed for 3 PC's is expiring, so I click 'express renewal'.

Up comes a website, listing the price as 79.00 NZD. But, my current NIS license is for 3 pc's, and there is no indication if the renewal is for the same number of PC's.

I risk paying $79 and the renewal only for 1 pc.

It is an appalling experience trying to renew norton products, and the confusion between aussie/nz pricing just adds to the problems.

SO, i try to find their local phone number on the website - doh!! they refer all contact links to their online knowledgebase.

I hate symantec.

Delorean

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#316144 8-Apr-2010 11:52

Have you considered the Free AV from Microsoft - Security Essentials

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uktuatara

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#316154 8-Apr-2010 12:01

http://www.acquire.co.nz/acquire/default.asp?PageID=ProductDetail&pf_id=1983850&dept_id=2801000

Is this what you're after, looks like it's for one user but three PCs ... $35

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Kyanar

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#316178 8-Apr-2010 12:41

Symantec are evil. It is always cheaper to purchase new than to renew.

wreck90

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#316196 8-Apr-2010 13:07

I might try microsoft free av

thanks

xpd

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#316221 8-Apr-2010 14:37

Ive been running Security Essentials for a while without any problems on Windows 7.

However with some XP machines Ive built in the past week or two, installing MSSE appears to be a bad move, maxs out CPU usage..... hopefully it was just a bug and its been fixed but havent tried again.

XPD / Gavin

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CYaBro

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#316272 8-Apr-2010 16:46

Don't know why anyone would bother using any Norton AV product.

Just had a couple more bad experiences with customers machines in the workshop.
Both had a Norton product on them, were up to date and had full system scans run.
Neither of them picked up anything yet the PC was still doing strange things like blocking access to taskmanager and things like that.

I removed Nortons on both and installed the free Microsoft Security Essentials, updated, and ran full scans on both.
One of them found a few viruses and cleaned them out and the machine is running great now.
On the other one I did the same but MSE couldn't get rid of one viruse that kept coming back on restart in a different file every time.
So removed MSE and installed NOD32, updated, and ran a scan.
It found and removed another 76! viruses and cleaned them out.
Machine running great now.
All above scans were done in Safe Mode.

So from now on I will be telling customers to buy NOD32 and not even bother with the free AV programs any more.

Just remembered another machine that came in for something totally unrelated to virus problems but I saw that they were running a Norton product so talked to them about that.
They said they were happy with Norton and had used it for a few years and never had a virus get through. So I left it on there, even though it was slowing the machine down.
Then a few hours later had a call back from the customer and they said they had had a think about it and to go ahead an put NOD32 on.
So I removed Norton and installed NOD32, updated, and ran a scan.
It found and removed 3 viruses. The customer was very happy they made the change :D

Opinions are my own and not the views of my employer.

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wreck90

780 posts

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#316275 8-Apr-2010 17:06

Regarding norton internet security, the 2010 version is very good and uses low resources. It gets quite high marks in the various reviews I have seen.

However, their customer support and sales are abysmal. They try to control their supply chain too tightly and they only cause problems and confusion.

However, I will now try the microsoft AV product.

Damager

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#316276 8-Apr-2010 17:10

+ for MS Security Essentials. Was previously on Avast Free Edition, however MS SE is working very well.

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nakedmolerat

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#316287 8-Apr-2010 18:05

Damager: + for MS Security Essentials. Was previously on Avast Free Edition, however MS SE is working very well.

work well... does it have good detection? anyway, the scanner speed is too slow for me. check this out

CYaBro

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#316289 8-Apr-2010 18:15

wreck90: Regarding norton internet security, the 2010 version is very good and uses low resources. It gets quite high marks in the various reviews I have seen.

However, their customer support and sales are abysmal. They try to control their supply chain too tightly and they only cause problems and confusion.

However, I will now try the microsoft AV product.

2010 version still runs like all the other versions on the machines I've seen it on so far.
Granted, most of them have been quite old machines with only 512MB RAM, but you shouldn't have to upgrade your hardware just to use the latest AV software.
The speed increases greatly when Norton 2010 is removed and another AV software is put on.

Opinions are my own and not the views of my employer.

CYaBro

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#316406 9-Apr-2010 06:44

WTF???

Opinions are my own and not the views of my employer.

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CYaBro

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#316409 9-Apr-2010 07:08

CYaBro: WTF???

Oh a mod has removed the post I was refering to with the above comment.

Opinions are my own and not the views of my employer.

freitasm

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#316410 9-Apr-2010 07:47

It was a big WTF... Anyway, I too use Microsoft Security Essentials on my machines, plus Symantec Norton Internet Security in one of my HP Mini for testing. It runs really well even on that small notebook.

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