Dell Delivery Times NZ

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Delorean

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#62562 9-Jun-2010 20:49

I have just ordered a Dell Laptop with no additional extras from the advertised price, however the expected delivery date is 1st July? it's the 9th today and the website indicated 7 - 10 working days

What is the experience out there with the delivery times for Dell?? Good, Bad??

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GBristow

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#339946 9-Jun-2010 20:58

I ordered a monitor from Dell in early January. I was quoted the 7-10 working days. 3 weeks later I still didn't have a confirmed ETA, so I contacted them by phone to enquire. They told me it would take another 2 weeks to even get a confirmed ETA. So I cancelled my order and bought the monitor elsewhere. 2 weeks later, they sent me the monitor and charged my credit card. Thus began 4 months of calls, emails, faxes and post, pleading with anyone that would listen to refund my money. I sent the monitor back, but they claimed they didn't have it. I came to the conclusion that their customer service is up there with the worst I've ever experienced. The processes that Dell has set for them are obviously woefully inadequate. They seem unable to do the simplest task like transfer my call or follow up at a later date. It's clear that they're reading from a script and they were only interested in getting rid of me.

Eventually I contacted my bank. They contacted Visa, who did a forced charge-back for me. I'll never purchase from Dell again. I'm sure that if they had the monitor in stock, I would have received it in a timely fashion. But if anything goes wrong, they seemed unable and unwilling to help. Each department seems completely blind to the others. The left hand simply cannot talk to the right.

Delorean

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#339959 9-Jun-2010 21:26

It makes me think I should have brought from Lenovo!! I hope that doesn't happen to me

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billgates

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#339967 9-Jun-2010 21:31

laptop ordered on 12th may arrived on 1st june from dell.

ordered another laptop couple of days with dell with ETA to be before 25th june.

Do whatever you want to do man.

CYaBro

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#339998 9-Jun-2010 22:30

Why anyone would wait that long for a laptop to arrive is beyond me.
2-3 days should be the max and that's all I would wait for.
Why by from Dell or Lenovo?
Why not Ascent or your local specialist computer store?

Opinions are my own and not the views of my employer.

tomgeeknz

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#339999 9-Jun-2010 22:32

Or buy your Dell but do it instore or online from DSE?

Batman

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#340022 9-Jun-2010 23:54

oh dear that's just ridiculous! (i mean at worst their advertisement [re delivery] has every intention to deceive) not on.

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billgates

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#340056 10-Jun-2010 07:32

CYaBro: Why anyone would wait that long for a laptop to arrive is beyond me.
2-3 days should be the max and that's all I would wait for.
Why by from Dell or Lenovo?
Why not Ascent or your local specialist computer store?

customized to my needs + cheaper + epp discount = win

Do whatever you want to do man.

Delorean

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#340078 10-Jun-2010 09:14

I purchased online due to the discount, JB HI-FI have the same model etc, for $200 more, plus there are some minor upgrades Dell have done since they got the stock, JB HI-FI do not match Dell prices direct (maybe something to do with contract i guess) however they say - you take it away now. whereas you seem to wait for at least 3 weeks ordering direct.

Lenovo are a better quality machine provided you are buying one of the older IBM designed ones. There is nothing in the shops that compares. (unless you go to Ingram Micro who are ALWAYS out of stock!!)

I paid $1400 for a i5 @ 2.4Ghz Turbo to 2.66Ghz, 4GB DDR3 1333, 500GB HDD, 15.6" HD screen (1366x768) Wireless N etc. Thats good money and comes with a onsite warranty too.

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billgates

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#340088 10-Jun-2010 09:42

Delorean: I purchased online due to the discount, JB HI-FI have the same model etc, for $200 more, plus there are some minor upgrades Dell have done since they got the stock, JB HI-FI do not match Dell prices direct (maybe something to do with contract i guess) however they say - you take it away now. whereas you seem to wait for at least 3 weeks ordering direct.

Lenovo are a better quality machine provided you are buying one of the older IBM designed ones. There is nothing in the shops that compares. (unless you go to Ingram Micro who are ALWAYS out of stock!!)

I paid $1400 for a i5 @ 2.4Ghz Turbo to 2.66Ghz, 4GB DDR3 1333, 500GB HDD, 15.6" HD screen (1366x768) Wireless N etc. Thats good money and comes with a onsite warranty too.

I am guessing that you prob bought Inspiron 15R? Bought the same model but with i3 processor instead (could not justify spending extra $215 for slightly faster processor) and the rest same specs as you for $1185 from Dell.

Do whatever you want to do man.

Delorean

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#340097 10-Jun-2010 09:59

billgates:
Delorean: I purchased online due to the discount, JB HI-FI have the same model etc, for $200 more, plus there are some minor upgrades Dell have done since they got the stock, JB HI-FI do not match Dell prices direct (maybe something to do with contract i guess) however they say - you take it away now. whereas you seem to wait for at least 3 weeks ordering direct.

Lenovo are a better quality machine provided you are buying one of the older IBM designed ones. There is nothing in the shops that compares. (unless you go to Ingram Micro who are ALWAYS out of stock!!)

I paid $1400 for a i5 @ 2.4Ghz Turbo to 2.66Ghz, 4GB DDR3 1333, 500GB HDD, 15.6" HD screen (1366x768) Wireless N etc. Thats good money and comes with a onsite warranty too.

I am guessing that you prob bought Inspiron 15R? Bought the same model but with i3 processor instead (could not justify spending extra $215 for slightly faster processor) and the rest same specs as you for $1185 from Dell.

Yes, got the 15R. what do you think of your one? the reason for the i5 over the i3 was purely the price too, as the i3 was $1299 from memory, only $100 difference at the time, so worth the upgrade.

JB Hi-FI are selling your one for the same price I paid for the i5 - it shows you to go direct and save a few bucks.

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