comp error

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myndlyz

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#66386 18-Aug-2010 09:24

hey guys,

i was wondering if there was anyone out that can help me with the issues im facing with my computer.

basically ever since i got my computer its been crashing (bought from trade me) when i visit sites like you tube, sometimes it will be fine, however, most other times, the screen will flicker until i get the message (image below)

i'll also attach the System Information, in case its necessary.

basically i'd just like to know whats wrong with my computer and what i can do to fix it

thanks in advance for any help. cheers

EDIT: sorry about the image sizes :)

xpd

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#369111 18-Aug-2010 09:35

Remove the video driver, reboot, reinstall the latest driver.

Just looks as if the driver has a corrupt file or its even the wrong driver for the card you have.

XPD / Gavin

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freitasm

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#369112 18-Aug-2010 09:37

Better still, if you bought a computer from Trade Me you should wipe it completely and reinstall from the image CD/partition or from your own media. Don't trust computers someone else used before.

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myndlyz

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#369116 18-Aug-2010 09:39

xpd: Remove the video driver, reboot, reinstall the latest driver.

Just looks as if the driver has a corrupt file or its even the wrong driver for the card you have.

lol sorry for being a newb, but i dont know how to do that :(

myndlyz

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#369121 18-Aug-2010 09:43

freitasm: Better still, if you bought a computer from Trade Me you should wipe it completely and reinstall from the image CD/partition or from your own media. Don't trust computers someone else used before.

it was a trade me store, brand new, its actually been a headache since i got it, the auction clearly said, windows 7 pre installed, it wasn't, after a few emails back and forth i had no choice but to give bad feedback, next thing i receive an email from their boss saying he'll give me a bottle of wine if i remove my feedback. he offered to refund me, but since i accidently chucked the box out, they wouldn't take it back

sampler

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#369123 18-Aug-2010 09:45

Its the desktop background .....

I have also seen this issue with drivers (as above) or a power supply not providing enough juice to the display card directly.

Cheers

Lee

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#369126 18-Aug-2010 09:52

Download "Speccy" from piriform.com - run that and then post here the main screen... thatll tell us what video card you have and motherboard etc. Then we can hopefully direct you to the correct drivers etc :)

XPD / Gavin

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#369127 18-Aug-2010 09:53

myndlyz:
freitasm: Better still, if you bought a computer from Trade Me you should wipe it completely and reinstall from the image CD/partition or from your own media. Don't trust computers someone else used before.

it was a trade me store, brand new, its actually been a headache since i got it, the auction clearly said, windows 7 pre installed, it wasn't, after a few emails back and forth i had no choice but to give bad feedback, next thing i receive an email from their boss saying he'll give me a bottle of wine if i remove my feedback. he offered to refund me, but since i accidently chucked the box out, they wouldn't take it back

THat sounds a bit off to be honest, not taking it back just because the box isnt available....was it a standard brown PC box ? :) Got oodles of them here ;)

XPD / Gavin

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myndlyz

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#369135 18-Aug-2010 10:00

hey, here you go:

http://tinypic.com/view.php?pic=28lukpe&s=4

xpd

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#369139 18-Aug-2010 10:06

OK, goto http://www.nvidia.com/Download/index.aspx?lang=en-us

You want the GeForce 9 series drivers

Download, install. Itll probably want to reboot once or twice to remove the old drivers and then install the new ones, but itll pretty much do it all itself.

Fingers crossed thats it..... if youre not comfortable doing this sort of thing yourself, I recommend getting someone who has done it before to do it for you. Nothing should go wrong, but cannot guarantee it.

If all appears to install fine but you still get that same issue, personally Id reinstall Windows and start from scratch, if still faulty after that, Id get back to the shop and get them to potentially swap the video card.

In saying that though, some stores get shirty about warranty etc if youve reinstalled the OS yourself etc. So maybe try updating the drivers first then talk to the shop and see what they can offer....

XPD / Gavin

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myndlyz

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#369142 18-Aug-2010 10:09

xpd: OK, goto http://www.nvidia.com/Download/index.aspx?lang=en-us

You want the GeForce 9 series drivers

Download, install. Itll probably want to reboot once or twice to remove the old drivers and then install the new ones, but itll pretty much do it all itself.

Fingers crossed thats it..... if youre not comfortable doing this sort of thing yourself, I recommend getting someone who has done it before to do it for you. Nothing should go wrong, but cannot guarantee it.

If all appears to install fine but you still get that same issue, personally Id reinstall Windows and start from scratch, if still faulty after that, Id get back to the shop and get them to potentially swap the video card.

In saying that though, some stores get shirty about warranty etc if youve reinstalled the OS yourself etc. So maybe try updating the drivers first then talk to the shop and see what they can offer....

hey thanks for your quick responses, i'll give that a try. dont have any hope whatsoever in dealing with the people that sold me this, haha

freitasm

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#369153 18-Aug-2010 10:21

Next time I suggest you crop the image down to just the window we need to see - posting the whole high resolution screenshot makes things too small...

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#369163 18-Aug-2010 10:28

Windows 7 has the Snipping tool - perfect for that :)

Must admit my old eyes were struggling to see the text in that screen ;)

XPD / Gavin

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