brand new led screen faulty

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powerforce

162 posts

Master Geek

#69358 6-Oct-2010 22:13

Bought a new samsung 24" led screen today.
The bottom right 3rd of the screen is dark...if i turn the screen on then off- it sometimes goes to a full bright
screen for a little while then the bottom right 3rd of the screen goes dark again....(can still see the things on the right side of the screen but its far darker compared to the rest of the screen).
Like some of the backlights or whatever they are broken/faulty...
Anyone ever seen anything similar?
I plan to take the screen back to the shop tomorrow..

heavenlywild

5091 posts

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#389003 6-Oct-2010 23:49

Sounds like dead pixels to me. Definitely take it back.

powerforce

162 posts

Master Geek

#389177 7-Oct-2010 13:47

went out at lunchtime today and got the screen replaced on the spot.
ahhh im glad i went to PBtech, and not some etailer!

nedkelly

666 posts

Ultimate Geek
+1 received by user: 104

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#389199 7-Oct-2010 14:37

I have always had good experiences with PB and always tell my friends to go there

robbyp

1199 posts

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#389206 7-Oct-2010 14:53

powerforce: went out at lunchtime today and got the screen replaced on the spot.
ahhh im glad i went to PBtech, and not some etailer!

Any good retailer would do that, even the online ones, as what else are they going to do. As it is new, they are hardly going to send it off to be repaired, as it was DOA, which means a straight swap.

powerforce

162 posts

Master Geek

#389218 7-Oct-2010 15:11

robbyp:
powerforce: went out at lunchtime today and got the screen replaced on the spot.
ahhh im glad i went to PBtech, and not some etailer!

Any good retailer would do that, even the online ones, as what else are they going to do. As it is new, they are hardly going to send it off to be repaired, as it was DOA, which means a straight swap.

You would hope so, iv just read many horror storys of people having problems with returns to online stores. Emails not getting answerd, not answering phone calls etc. Also the fact that many online retailers dont even hold physical stock which further complicates issues with resupply/replacement.
You only need to look at the feedback left on pricespy etc to see what im talking about