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Ultimate Geek
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Topic # 86996 17-Jul-2011 07:37
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When I try and burn photos onto a disk i get this error "make sure the latest firmware for your CD or DVD burner installed" at the end.

Under system information my CD Rom is "atapi ihas324 b ATA Device"

How can i update my drivers? is this even the issue?    

  

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  Reply # 494207 17-Jul-2011 08:44
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It would be useful for additional information to be provided regarding what OS, what software, if you have tried alternative software, or media ? What version is your software etc etc etc.



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Ultimate Geek
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  Reply # 494208 17-Jul-2011 08:49
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Sorry good point, Win 7 64Bit

I've tried using the Windows burn to disk feature and also VSO ConvertXtoDVD software - neither work.


 
 
 
 


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  Reply # 494214 17-Jul-2011 09:03
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I'm guessing the media you are trying to use is possible incompatible with your DVD burner. Have you done as it suggests and looked at the DVD manufactuer website to see if they have new firmware?

Note that firmware is NOT the same as a driver, you don't need to install a driver in Windows.



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  Reply # 494215 17-Jul-2011 09:09
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TO be honest I google the product name, i can't even find their official website

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  Reply # 494236 17-Jul-2011 10:43
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Does the writer have a brand name on the front ? Are you able to remove the writer and look at the manufacture sticker on it ?




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Ultimate Geek
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  Reply # 494268 17-Jul-2011 12:28
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Just has LITEON on the front, is the one?

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  Reply # 494271 17-Jul-2011 12:38
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LITEON is the brand. But you will still need to find the model number from the sticker on the top of the cd drive



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  Reply # 494275 17-Jul-2011 12:50
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can i not get the modle number from system information or some other such place while it's running?

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  Reply # 494288 17-Jul-2011 14:02
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I would have thought that there should be somewhere in the CD/DVD writer software where it identifies the model. For example in InfraRecorder which I'm using on my work pc running Windows XP, you can use:

Options -> Devices -> double click on the device listed to get the details:

hp CDDVDW TS-L633R


So in my case, it's a HP CDDVDW TS-L633R 0300 and I can also see what type of media should be supported.
Perhaps sbiddle is on the right track here - what sort of media are you trying to write to?

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  Reply # 494289 17-Jul-2011 14:03
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Usually you can - try installing "Speccy" from http://www.piriform.com/ - that should give you more info.




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  Reply # 494290 17-Jul-2011 14:03
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Meh for $30 you can replace it with one that works right away and sell yours on trademe for $15. I wouldn't personally bother, it could be faulty as well.

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  Reply # 494311 17-Jul-2011 15:13
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kiwis: can i not get the modle number from system information or some other such place while it's running?


You already have the product number iHAS 324 B It appears to be a current model. If the firmware needs updating the updater tool at the bottom of this page can be used

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