Dead/stuck pixel warranty

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Aaroona

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# 96173 21-Jan-2012 16:20

Does anyone know the stuck/dead pixel policy for Samsung in NZ? I've just noticed a stuck pixel on my screen which wasnt there yesterday show up right in the middle of my viewing area. Had it been the top corner or something I probably wouldn't mind as much as I do now.

Does any one know the policy?

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Mr Snotty
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# 571669 21-Jan-2012 16:33

Same process applies as for if there was a fault with hardware/software of the phone - send it away, they look at it and hopefully return it to you fixed :)

That's assuming you're still within the warranty period.

Aaroona

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# 571673 21-Jan-2012 16:35

michaelmurfy: Same process applies as for if there was a fault with hardware/software of the phone - send it away, they look at it and hopefully return it to you fixed :)

That's assuming you're still within the warranty period.

'

phone? Its a LCD screen, mate ;)

but I was under the impression it was different when it came to pixels?

rscole86

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# 571685 21-Jan-2012 17:08

I am not sure on the warranty, but I have had the odd one appear, which after playing something fast changing soon disappeared.

Aaroona

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# 571687 21-Jan-2012 17:10

rscole86: I am not sure on the warranty, but I have had the odd one appear, which after playing something fast changing soon disappeared.

Yeah ive tried all that :( left it for 30mins-1hour doing some pixel thing flashing lots of colours, then doing a white noise effect, etc etc.
Still no go.

mattwnz

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# 571704 21-Jan-2012 17:52

Aaroona: Does anyone know the stuck/dead pixel policy for Samsung in NZ? I've just noticed a stuck pixel on my screen which wasnt there yesterday show up right in the middle of my viewing area. Had it been the top corner or something I probably wouldn't mind as much as I do now.

Does any one know the policy?

I have never seen a stuck pixel just appear out of nowhere. Can you see it in the monitors diagnostic mode? That is what they will ask you to do anyway. I have had one of my monitors peal at the edge behind the screen, and another devleop a vertical line, but never just a single pixel.

Aaroona

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# 571705 21-Jan-2012 17:55

I've never had a problem with pixels before. I dont think its dead, just stuck as it doesnt show on certain coloured backgrounds.

How do you venture into the diagnostics menu? I cant see any reference to it in the menus....

michaelmurfy

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# 571756 21-Jan-2012 21:29

Aaroona:
michaelmurfy: Same process applies as for if there was a fault with hardware/software of the phone - send it away, they look at it and hopefully return it to you fixed :)

That's assuming you're still within the warranty period.
'

phone? Its a LCD screen, mate ;)

but I was under the impression it was different when it came to pixels?

*FACEPALM*

Why did I assume it was to do with phones...
/me must read the forum / topic better.

In that case, I have no idea.

mattwnz

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# 571766 21-Jan-2012 22:17

Aaroona: I've never had a problem with pixels before. I dont think its dead, just stuck as it doesnt show on certain coloured backgrounds.

How do you venture into the diagnostics menu? I cant see any reference to it in the menus....

I don't know with samsung, only dell, but I guess the userguide will tell you, that is if it has one. If you display pure red, green, blue, grey, black and white screens, it should help identify which of the red green and blue subpixels is defective. There is software that can do it too, google lcd monitor dead pixel tester or something like that.
Many manufacturers do allow a certain number of subpixel defects.

dontpanic42

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# 571769 21-Jan-2012 22:29

I've had quite a few dead/stuck pixels appear of various monitors I've owned over the years. I think one of them was a Samsung, but it was in an "out-of-the-way" place so didn't care too much.

If you look at the warranty information on the Samsung website pertaining too that monitor (or in the warranty info that came with the monitor), does it give any specifics about pixel guarantees?

The one thing I've noticed with monitor/pixel issues over the years is that no company is the same. They all claim various different conditions that they would call a warranty issue with regards to pixels. i.e. a cluster of defect pixels of 3 or more, or one dead pixel in the middle of the screen. It's frustrating to say the least.

mattwnz

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# 571770 21-Jan-2012 22:31

dontpanic42: I've had quite a few dead/stuck pixels appear of various monitors I've owned over the years. I think one of them was a Samsung, but it was in an "out-of-the-way" place so didn't care too much.

If you look at the warranty information on the?Samsung?website pertaining too that monitor (or in the warranty info that came with the monitor), does it give any specifics about pixel?guarantees?

The one thing I've noticed with monitor/pixel issues over the years is that no company is the same. They all claim various different conditions that they would call a warranty issue with regards to pixels. i.e. a cluster of defect pixels of 3 or more, or one dead pixel in the middle of the screen. It's?frustrating?to say the least.

There are also 3 sub pixels that make up each pixel, and you can find that many of thee warrenties only applly to a full black or white dead pixel, and not sub pixels.

Aaroona

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# 572629 24-Jan-2012 09:53

Well samsung have said that on my screen there is a "zero-tolerance" policy. So its booked in for a service and will be dropped off this afternoon. The repair center phone line is a joke though. Absolutely useless.

Aaroona

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# 573019 25-Jan-2012 07:11

It's worth noting that the warranty information was no where to be found really. Tough they did say something about a pixel warranty, it said that so many were tolerated before it became a repair job.

However, after ringing Samsung and finding reference to Samsung online, having a zero tolerance pixel policy I decided to give them a call and get the official word. They said there was in a zero dead policy and that I can't arrange service etc. so it's in there now, the guy at the service plaza (their wording) was great, I just wish phone support had been the same. It's a shame it only takes one experience to get your nose out of joint. Anyway, I'm definitely happy so far overall and i will update here once. I get my screen back.

heavenlywild

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# 573045 25-Jan-2012 08:29

Aaroona: Well samsung have said that on my screen there is a "zero-tolerance" policy. So its booked in for a service and will be dropped off this afternoon. The repair center phone line is a joke though. Absolutely useless.

Glad to hear Samsung has pretty good with their dead pixel policy. So many brands as noted in the above posts need "clusters" of dead pixels in a defined area to be deemed as faulty.

Aaroona

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# 573054 25-Jan-2012 08:40

Yeah which really worried me.

This situation will determine how Samsung is favored with me and my gear buying. If things go well, then Samsung will be the first brand I consider when looking for new screens (and TV's.. love their panels [just recently bought one a couple of weeks ago]).

Aaroona

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# 573851 26-Jan-2012 21:09

Not very happy with the process at the moment.

Rang the day after and asked what the situation was, they said a tech had been assigned the call "today" and was looking at it, but call back in tomorrow and they should have an answer.

So called in today, to be told "the tech was assigned your screen today" and before he could finish I said "well actually, he had it yesterday, I was told there was going to be some kind of indication as to how long it'd take, today".

All I want to know is if its possible to get it before the long weekend, and they wont even tell me that much. This whole one screen thing is actually driving me crazy, how do people do it?

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