HP Touchpad Owners

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › HP Touchpad Owners

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40 posts

Geek
+1 received by user: 7

#521943 16-Sep-2011 13:39

I wont be gluing it as i dont see a point, HP NZ called me back today! THANK GOD! She wanted to a coruier to pick my touchpad up today and then they would send me a replacement, I advised of troubles with call center last night and she is goin to call me back on monday to discuss everything further!

did they say anything about whether the replacement would be a refurb or a brandnew unit ?
did they offer anything else ?

im pretty sure most of us are gonna exprience this cracking problem.

dclegg

2806 posts

Uber Geek
+1 received by user: 810

Trusted

#521947 16-Sep-2011 13:41

iceteap3:

im pretty sure most of us are gonna exprience this cracking problem.

Thats my concern. If this is going to happen to many/most TouchPads, and considering its an EOLed product, what will be the possible remedy 6 months down the track?

Thats why I'm keen to see how serious the crack actually is. It may well be the case that it may not be fixable by HP, as they no longer have the available hardware to replace the casing, or the unit entirely.

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#521949 16-Sep-2011 13:52

Thanks for guinea-pigging this for us ekud :)

I planned to call HP this week, but I might wait to see how your repair goes...

ekud

263 posts

Ultimate Geek
+1 received by user: 2

#522023 16-Sep-2011 15:33

GregV: Thanks for guinea-pigging this for us ekud :)

I planned to call HP this week, but I might wait to see how your repair goes...

No worries lol,

When they call back on monday IF they do, Ill be making sure of quoting the american things, and asking if the replacement is new or not, I iamagine HP NZ have heaps of new ones due to the like of harvery norman etc returning all the stock

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Bullchicken

19 posts

Geek

#523004 19-Sep-2011 13:21

I called this morning and they are supposedly going to send a tech out to see my touchpad (3 hour round trip from dunedin, not very likely)
Forgot to ask if replacement will be new used unfortunately

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#523020 19-Sep-2011 13:52

A very important question related to this, in case my device needs to go away for repair/refurb:
I know that a backup of the device will preserve applications etc, but will it save all of my (wife's) unlocked Angry Birds levels? :)

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ekud

263 posts

Ultimate Geek
+1 received by user: 2

#523043 19-Sep-2011 14:52

Bullchicken: I called this morning and they are supposedly going to send a tech out to see my touchpad (3 hour round trip from dunedin, not very likely)
Forgot to ask if replacement will be new used unfortunately

yeah I think youll find the NZ office will call you back and ask for you to send it back, I'm awaiting for the call back tonight will update how it goes

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stevenz

2802 posts

Uber Geek
+1 received by user: 125

#523135 19-Sep-2011 16:41

Has anyone discovered a way of getting network access with the Touchpad other than via WiFi? Our office uses WPA-Enterprise PEAP and the touchpad won't connect to it (not for want of trying, a lot of mucking around with wpa_supplicant files etc).

Looks like the Bluetooth on it is nigh useless, anyway to perhaps get USB tethering working to my Android phone?

Quite amazed how poor the wifi implementation is on the device given that the TouchPad webpage goes on about how it can be used in Enterprise networks. (As long as you have one of the small subset of compatible configurations).

Can't get it to connect to Bluetooth to my Galaxy S2 at all, looks like it deliberately won't connect to non-WebOS phones though.

Android is looking like more of a goer.

@KnightNZ

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#523144 19-Sep-2011 17:12

Will double check our network settings tomorrow, as we use PEAP, and my TP connects.

ekud

263 posts

Ultimate Geek
+1 received by user: 2

#523436 20-Sep-2011 11:01

ok HP NZ finally got back too me, I asked about replacement she advised it would be swaped for a brand new unit, so I'm packing this up now and courier is on its way to pick it up. I then asked directly that if the unit would be a refurb and she reassured me that it would be a new one, they have to order one from overseas as the replacement... Skeptical but will see what happens... Apparently my new one will be here by Friday ......here's hoping

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GregV

932 posts

Ultimate Geek
+1 received by user: 304

#523443 20-Sep-2011 11:22

Wireless - We have a Cisco Wireless system, and use WPA2 (AES) with 802.1x (PEAP / MS-CHAP v2), pointing to RADIUS (Microsoft IAS). We have a publicly-issued security certificate. I can connect to it without issue.

Speaker crack - Mine appears to be getting worse, and is almost at the point of lifting up / snapping off, so I will call HP next week, once ekud updates us that all is well with the process :) EDIT - Hope I don't need the orignal box to send it back, mine got destroyed...

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Bullchicken

19 posts

Geek

#523447 20-Sep-2011 11:27

I got a call this morning too saying the same thing (also about it being brand new). Being picked up this afternoon by courier so will spend lunch break uninstalling preware patches!

ekud

263 posts

Ultimate Geek
+1 received by user: 2

#523448 20-Sep-2011 11:28

GregV: Wireless - We have a Cisco Wireless system, and use WPA2 (AES) with 802.1x (PEAP / MS-CHAP v2), pointing to RADIUS (Microsoft IAS). We have a publicly-issued security certificate. I can connect to it without issue.

Speaker crack - Mine appears to be getting worse, and is almost at the point of lifting up / snapping off, so I will call HP next week, once ekud updates us that all is well with the process :)? EDIT - Hope I don't need the orignal box to send it back, mine got destroyed...

Nah I don't think original box is an issue, they did want my charger etc unsure why considering the issue is with the crack... I guess covering all bases, I'll be kinda pissed if they play it off as not a bad enuff crack, mine is very small however I can (when I try) to separate it, I have sent mine away in original box etc so I hope that my new one comes in a box etc,

I'm very skeptical...

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sleepy

337 posts

Ultimate Geek
+1 received by user: 39

#523449 20-Sep-2011 11:29

Have found 2 cracks on my touchpad
one by the usb going down
one by the earphone going towards screen.

Not to panicked but curious as it seems fairly common whats to stop the replacement cracking?

Not kept in case put in soft pouch

ekud

263 posts

Ultimate Geek
+1 received by user: 2

#523454 20-Sep-2011 11:33

Bullchicken: I got a call this morning too saying the same thing (also about it being brand new). Being picked up this afternoon by courier so will spend lunch break uninstalling preware patches!

Preware is fine, as long as you haven't over clocked

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