PIE Error Msg: The page cannot be found. Check the name and try again.

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SuperSam

23 posts

Geek

#10132 6-Nov-2006 15:10

The PIE on my XV6700 (the 4th one I've had, unfortunately) suddenly stopped accessing the internet. The wireless connection is working, but the PIE will not connect. The error message says the page cannot be found but I am trying to access the same web pages I have accessed with this device before. The names of the web sites are correct. I do not know of any change that occurred in my software or my phone. The options available in PIE are very limited. I have done a soft reset. I am trying to avoid a hard reset, but will do it if I need to. Is there any other option?

freitasm

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#51253 6-Nov-2006 15:41

On your Pocket PC open File Explorer, browse to\Windows and tap on welcome.exe.

Close PIE through the memory aplet in the Settins Panel, and start it again. this will work, assuming the other communication functionality (e-mail, MSN Messenger, etc) is working. If you are in doubt, download VxUtil (www.cam.com) and use it to PING a known server.

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SuperSam

23 posts

Geek

#51268 6-Nov-2006 16:10

I just tried a few variants of that process and none worked. But my Pocket MSN (which I rarely use) is not connecting either. What does that mean?

freitasm

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#51297 6-Nov-2006 17:53

Download and install VxUtil. Use it to assert if your connection is actually working at all. Perhaps your Pocket PC is not connected?

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SuperSam

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Geek

#52113 13-Nov-2006 01:44

I have been out of town several days and just got a chance to follow your instructions. I downloaded the utility and pinged a known server. It came back as having no problems finding the server so it appears my 6700 is connected. I went through the welcome.exe, etc. as you suggested, but it still will not work. I still get the same message. Does this mean that my PIE itself is messed up? What can I doo now?

freitasm

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#52128 13-Nov-2006 10:01

Have you checked available memory? Open PIE, tools and click the [Delete Files] button to clear up its cache.

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SuperSam

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Geek

#52241 14-Nov-2006 01:16

I did that several times early on with no effect. I will try it again. Thank you for your patience with me.

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SuperSam

23 posts

Geek

#52448 15-Nov-2006 16:05

I emptied all cache files, etc. Still no change, it continues to say the web site cannot be found even though the connection is fine according to the ping info. Is it the PIE software itself?

SuperSam

23 posts

Geek

#52929 18-Nov-2006 13:20

Is there anything else I can do?

freitasm

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#52931 18-Nov-2006 13:25

Well, the extreme solution, a hard reset...

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SuperSam

23 posts

Geek

#53653 26-Nov-2006 03:09

I didn't want to but I had to: I did a hard reset. That worked, but I hate having to do it. Hopefully this won't happen again.

Thanks for you help. Until the next time I am hopeless and helpless, Hiyo Silver!!!!