Windows Phone Marketplace problems on Telecom XT

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freitasm

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#101970 13-May-2012 12:06

I have been seeing some problems when I try to install or update apps from the Marketplace on the handset, over Telecom XT.

Basically I open the Marketplace on the handset itself, hit the [INSTALL] or [UPDATE] button and after a bit of thinking the device shows me this message:

"The Windows Live ID service is unavailable at the moment. Try again later".

This doesn't happen if I am using WiFi at home for example (where the ISP is TelstraClear). I am using the internet.telecom.co.nz APN.

If I use WiFi at home and install and app, I can turn WiFi off and continue installing apps over Telecom XT. If I restart the handset the the Marketplace stops working over Telecom XT.

This makes me think it could be some DNS problem on Telecom XT.

Anyone else seeing this happening?

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#624310 13-May-2012 12:28

Yes- I started to see this happen on Friday but I assumed it was just a matter of time before it fixed itself but I just tried over XT and it still comes up....

edit
Just noticed this post still says 0 replies even though I made this reply nearly an hour ago................................ seeing if bumping an update will fix it

freitasm

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#624347 13-May-2012 14:16

I wonder if this problem is because of changes in Kordia's links to Microsoft/Singapore. Could the existing routes be going nowhere now?

nzbnw

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#624373 13-May-2012 15:13

Can you try with the direct.telecom.co.nz APN and see if it makes any difference at all?

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#624379 13-May-2012 15:18

I guess that is possible but I am on Telecom Broadband at home so unless there is some static dns entries for the xt platform for this, I'm not sure why it fails on the xt network.................. static routes?

snnet

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#624383 13-May-2012 15:27

nzbnw: Can you try with the direct.telecom.co.nz APN and see if it makes any difference at all?

nzbnw

Changing the APN to direct.telecom.co.nz does seem to fix it

freitasm

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#624405 13-May-2012 15:40

Tested the wap APN before and it worked. The direct APN works as well. Not ideal for normal everyday use though.

snnet

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#624417 13-May-2012 15:54

Yes, I don't fancy some $2000 data bill because of some random DDoS :x

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#624498 13-May-2012 19:31

freitasm: I wonder if this problem is because of changes in Kordia's links to Microsoft/Singapore. Could the existing routes be going nowhere now?

the changes in kordias routing should make no difference to your telecom mobile broadband or your Telstra fixed line broadband. All three route traffic differently

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#624749 14-May-2012 11:29

The same thing is happening to me... Anyone know if Telecom has been asked to look into this?

freitasm

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#624750 14-May-2012 11:29

I have contacted someone at Telecom to check this. Will follow up.

jaidevp

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#625375 15-May-2012 11:22

Is this still happening for you guys? Let me know and I'll look into it further.
I cannot seem to replicate it on 2 Lumia here. We don't have any known issues with the service.
A google search shows this is reported by many people at various times.

freitasm

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#625376 15-May-2012 11:23

Make sure you try on internet.telecom.co.nz APN. And yes, it happened this morning when I tried to install the new LinkedIn app... It's been doing this, consistently, since last week.

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#625380 15-May-2012 11:25

Sorry should have added, I've tested all our APN's. Will try some more, seems intermittent?

freitasm

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#625382 15-May-2012 11:27

Once you change APN you have to turn airplane mode on and restart the phone, otherwise DNS entries and other configurations remain cached.

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#625390 15-May-2012 11:41

Happening for me also.

Nokia Lumia 800
XT Network w/ Vodafone ported number.

Haven't changed any settings yet from stock. Also have been able to download stuff in the past using the market place.

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