Lumia 800, 2 Degrees, No Connectivity for APPS when off Wi-Fi

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Topic # 103321 4-Jun-2012 13:52

I recently switched over to using a Nokia Lumia 800 (optus sourced model) on 2 degrees network. I have noticed that where there is no wi-fi coverage i have the following odd behaviour:

* Internet Explorer works fine, browsing websites etc
* Apps - such as foursquare, rowi, alphajax, powershop portable (my app) - dont have any network connection and dont show any errors

I never had any such issues when using the HTC Trophy (voda model) on 2 degrees network.

I've tried rebooting the phone, to rule out DNS caching issues, but these apps still wont connect after a reboot.

Mobile network is set to Data Connection = ON; Roaming = ON (also tried off); Highest Connection Speed = 3G. Network Selection = Automatic (I get scan unsuccessful if i try manual)

I 've checked the APN - its set to "internet" which is correct for 2deg (and what my HTC used)

I don't have a voda microsim to test with, so not sure if its a carrier or handset issue. Maybe something screwy with the fact that this handset came from "Optus Australia"...?

Or, is there a secret setting on the lumia that i'm missing that stops apps from using data connections, but lets IE continue to work ok?

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Reply # 635528 4-Jun-2012 16:39

One thing I found out with the Windows Phone Market problems on Telecom NZ: it seems handsets have a different set of APNs, and just adding the APN to the Settings won't work. You have to use the Nokia Network Configuration tool and if the network doesn't exist in the preconfigured settings then you can create the network and check the box to use it as active connection.

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Reply # 635530 4-Jun-2012 16:40

For example, right now I am using my Nokia Lumia 800 on AT&T with an AT&T SIM card - the APN settings say "internet.telecom.co.nz" but the Network configuration tool correctly says it's the AT&T configuration.

You can download the tool from Marketplace, under the Nokia software.

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Reply # 635550 4-Jun-2012 17:21

I already had that tool, and had run it choosing "2 degrees" as the operator.

After your post, i ran it again and created my own custom "2degrees cus" operator and manually set the internet and mms APN names. Now it works

So I guess the Nokia Network Setup app is doing something wrong for the default "2 degrees" selection....

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Reply # 638771 11-Jun-2012 10:23

Hi, sorry to hear you've had problems using the Lumia 800 on 2degrees. Here's a guide to help fix issues brought about by the 'Network Setup' application.

Check which version of the 'Network Setup' app you have installed:
1. Start-screen, swipe to Apps list
2. Network Setup
3. Pull‐up the toolbar and select 'about'

If you have version 1.6 or newer then you can continue, otherwise download 'Network Setup' from Marketplace via WiFi. You will find this app under 'Nokia Collection' on your phone.
1. Start, swipe to Apps
2. Settings, WiFi
3. Select your network
4. Enter your password
5. Start, swipe to Apps
6. Marketplace
7. Nokia collection
8. Network Setup
9. Update

Once you have version 1.6 or newer, open Network Setup and configure the 2Degrees Internet access point.

1. Start, swipe to Apps
2. Network Setup
3. Click the '+' button on the toolbar
4. Enter the details below (leave the rest blank):
a. Connection name: 2Degrees
b. Make this my current APN: Checked
c. Access point name: Internet
d. MMS access point name: mms
e. Proxy address: 118.148.1.118
f. Proxy port: 8080
g. MMSC address: http://mms.2degreesmobile.net.nz:48090

5. Click the 'floppy disk' (save) icon on the toolbar.
You should now be able to access the Internet.

Here is a link to the guide on SkyDrive: http://sdrv.ms/KSvgKS

Cheers
^POB

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Reply # 638800 11-Jun-2012 10:58

I had a similar issue which was caused due to my Windows Live account not being completely set up. I had not set a username/password for Xbox Live (my Lumia is the first Windows Live product I have owned) and it kept stopping all applications from running despite being able to connect using IE.

Log in to your Windows Live account and double check your accounts have all been set up.

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Reply # 639006 11-Jun-2012 15:25

Perform the steps 2 Degrees Care have provided and you'll be good to go!

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Reply # 639027 11-Jun-2012 15:39

I just wonder why the Nokia Lumia has to use the Network Tool, ignoring the settings entered in the Settings | Mobile Network page - which is the logical place to have it?

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Reply # 639115 11-Jun-2012 16:57

It's something we're currently investigating.

gundar

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Reply # 646503 26-Jun-2012 16:44

c. Access point name: m.2degreesmobile.co.nz

Have been sitting on this problem for a few days now and found this post. After a few calls, I have been informed by 2deg helpdesk (0800022022) that the setting above is incorrect and when I changed it to 'internet' everything started to work again.

Please try the word 'internet' in the APN Name field if the settings above don't work for you.

I am on a Lumia 800 (ex Telecom) on 2Deg and this worked for me and resolved the same symptoms.

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Reply # 646518 26-Jun-2012 17:38

Hi gundar

Apologies for posting the wrong APN, it should be 'Internet'. :\

We'll update the website presently.

Sorry for the inconvenience caused!

* I've amended the above btw.

^POB

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Reply # 646579 26-Jun-2012 19:13

Thanks.

Gund