Installing old apps or upgrading exisiting apps stopped at 75% then "Attention required"

Forums › Windows Phone and Windows Mobile › Installing old apps or upgrading exisiting apps stopped at 75% then "Attention required"

chiefie

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Topic # 107615 15-Aug-2012 09:00

For the last couple of day, I have had difficulty trying to upgrade my Whatsapp to new 2.8.0.0 and yesterday with AirNZ mPass 2.0.0.0.

Both cases, the installation gets to 75% mark then reset and present to me "Attention required" message. However when I tried to install Viber (new to my account/device) it went through installation just fine.

Apparently this is a widespread issue:

http://answers.microsoft.com/en-us/winphone/forum/wp7-wpapps/apps-fail-to-install-past-the-75-mark/211c706c-dbb4-4a95-b4c2-aadb1d40f80f

http://wmpoweruser.com/windows-phone-marketplace-facing-app-updates-issue/

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freitasm

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Reply # 672618 15-Aug-2012 09:07

Didn't have this problem, updated those apps yesterday morning...

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chiefie

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Reply # 672621 15-Aug-2012 09:16

I'm still having this issue for 2 days now and it's frustrating that I can't update any apps.

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allan

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Reply # 672652 15-Aug-2012 09:51

Also upgraded AirNZ mPass successfully last night with no issues - which I realise doesn't help you at all

freitasm

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Reply # 672654 15-Aug-2012 09:53

chiefie: I'm still having this issue for 2 days now and it's frustrating that I can't update any apps.

Are you using Telecom? Have you tried updating over WiFi or 3G? Have you restarted the phone?

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ubergeeknz

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Reply # 672661 15-Aug-2012 10:02

You're not out of space or something silly?

C4NCER

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Reply # 672670 15-Aug-2012 10:12

i also had problems upgrading whatsapp on my htc trophy on 2degrees. tried 2g, 3g and wifi and still had no luck so gave up

Jeff Bridges

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Reply # 672705 15-Aug-2012 10:56

I'm having this problem with mPass, Bing Translator and WhatsApp on my HD7 on Vodafone. Using WiFi didn't fix the problem.

chiefie

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Reply # 672728 15-Aug-2012 11:16

Not out of space;
Tried both on Cellular and Wifi;
With Vodafone;
Only happened on apps that I have already owned (or registered to my account);
Restarted numerous times;

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Jeff Bridges

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Reply # 672817 15-Aug-2012 13:54

Here is an explanation as to why this is happening: http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2012/08/14/can-t-download-an-app-here-s-why.aspx

freitasm

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Reply # 672818 15-Aug-2012 13:56

FTA: "We know what?s causing the issue and are already planning to roll out a fix. Until that?s finished, we?re going to temporarily stop publishing new apps in Marketplace."

This means you won't get new apps until an update is installed - and we all know how fast updates roll out in Windows Phone world.

Fail.

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ubergeeknz

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Reply # 672819 15-Aug-2012 13:58

freitasm: FTA: "We know what?s causing the issue and are already planning to roll out a fix. Until that?s finished, we?re going to temporarily stop publishing new apps in Marketplace."

This means you won't get new apps until an update is installed - and we all know how fast updates roll out in Windows Phone world.

Fail.

HAHAHAHA that's epic! Surely they're not talking about a phone update!?

Jeff Bridges

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Reply # 672821 15-Aug-2012 13:58

As this is tied to the App Hub/Developer Center updates I'm hoping they are referring to a server-side fix.

freitasm

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Reply # 672823 15-Aug-2012 14:03

Jeff Bridges: As this is tied to the App Hub/Developer Center updates I'm hoping they are referring to a server-side fix.

If it's happening on some old devices with old certs, it may need updating those - and then we'll see how they manage to release updates to everyone without OEM and operator stepping in and crashing the party.

They've done it before when some rogue certificates were issued, but it wasn't an overnight fix.

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Jeff Bridges

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Reply # 673584 17-Aug-2012 09:15

Looks like this should be sorted shortly:

UPDATE (16 AUG): We fixed the digital certificate problem and last evening resumed publishing new apps and updates. It will take a day or two for the repair to fully deploy and newly-published apps to begin appearing in Marketplace again. If you experienced errors, I want to emphasize that you don’t need to do anything to start downloading new apps or updates once the repair has finished rolling out.

http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2012/08/14/can-t-download-an-app-here-s-why.aspx