Here I am back here. I think the boss has played with his phone again. It was asking for a simple pin number when I got it. I think this means he's put a lock code on the phone. He doesn't want it that way (go figure!!).
In the guide it says to go into settings/personal tab/password. Well i can get into settings and the personal tab, but there's no password icon. I can click on the lock icon and it asks me for the pin, which i can enter, but i guess i want to know how to disable it.
the "Prompt if device unused for" tick box is ticked and greyed out. I've tried a soft reset, but nothing changes.