ZuneSetupPkg.exe error 0x80070652 on Windows 8 desktop

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › ZuneSetupPkg.exe error 0x80070652 on Windows 8 desktop

eme

103 posts

Master Geek
+1 received by user: 5

#114318 15-Feb-2013 14:56

Trying to use Zune to copy pictures from my Nokia Lumia 610. This fails with installation error 0x80070652 when running ZuneSetupPkg.exe.

Any help would be appreciated

Klipspringer

2385 posts

Uber Geek
+1 received by user: 286
Inactive user

#763116 15-Feb-2013 15:00

Try using the "Windows Phone" app from the Windows Store instead. I dont think the desktop version works in Win8

eme

103 posts

Master Geek
+1 received by user: 5

#763121 15-Feb-2013 15:10

Can I download this to my deskstop?

Klipspringer

2385 posts

Uber Geek
+1 received by user: 286
Inactive user

#763130 15-Feb-2013 15:25

Not sure. I have not used it. But I think its just for Metro ...

billgates

4705 posts

Uber Geek
+1 received by user: 671

Trusted

#763192 15-Feb-2013 18:27

Zune works fine on Windows 8. Try re-installing Zune

Do whatever you want to do man.

eme

103 posts

Master Geek
+1 received by user: 5

#763194 15-Feb-2013 18:30

Billgates, Zune is the problem it wont install for me. See first post.

billgates

4705 posts

Uber Geek
+1 received by user: 671

Trusted

#763213 15-Feb-2013 19:06

Try this.

Step 1> open Task Manager (Ctrl+Alt+Delete). 2> You want processes tab. 3> find "Zune" or "Windows update client" ( it will be using ram but nothing is happing). Click it and click "End Task". Once it is ended go back to the Zune software and run it again.

Do whatever you want to do man.

Lego

Shop now for Lego sets and other gifts (affiliate link).

eme

103 posts

Master Geek
+1 received by user: 5

#763227 15-Feb-2013 20:17

Thanks billgates, neither Zune nor Windows Update manager are listed in the task manager. The error code does indicate that a conflicting process is running, but which one?

billgates

4705 posts

Uber Geek
+1 received by user: 671

Trusted

#763239 15-Feb-2013 21:16

mind posting a screen shot in parts of the task manager.

Do whatever you want to do man.

eme

103 posts

Master Geek
+1 received by user: 5

#763247 15-Feb-2013 21:39

I have the screen shots (3) in a word document now. But have some trouble getting it posted here copy/paste does seem to work.

eme

103 posts

Master Geek
+1 received by user: 5

#763258 15-Feb-2013 22:18

here are the 3 pages of task manager

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#763261 15-Feb-2013 22:23

try downloading zune again, save it to disk - dont 'run' direct from the web. maybe a security issue in temp files, could be a corrupted download.

zune definately works on win8 - on several versions.

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

eme

103 posts

Master Geek
+1 received by user: 5

#763274 15-Feb-2013 22:28

Thanks Regs, I am sure Zune works once its installed, problem is I can't get it to install (see first post). I download then run SetupZunePkg.exe file from File Explorer.

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#763278 15-Feb-2013 22:55

if you right-click the downloaded ZuneSetupPkg.exe and select properties, do you see a button on the properties window that says "unblock"? sometimes files are 'blocked' by default when pulled from the internet

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#763279 15-Feb-2013 22:57

also try this article and see if it helps: http://support.xbox.com/en-US/zune/software/installation-errors

is your computer up-to-date with windows updates?

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

eme

103 posts

Master Geek
+1 received by user: 5

#763325 16-Feb-2013 08:03

Regs, there is no "unblock on the properties window of the . exe file. The Zune error article does not appear to apply to my error. Windows is uptodate with Windows 8 on automatic update and Zune just downloaded but will not install with error 0x80070652