Nokia Lumia 800 Dead

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DravidDavid

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#115392 24-Mar-2013 15:21

My Lumia 800 packed it in with under 7 months on the clock. Pulled it out of my pocket, tried to bring it back from sleep, but no go.

Luckily the place I purchased it from was 1KM down the road from where I work. I get the phone back on Tuesday apparently.

This has happened once before when I ran the battery down to zero. The phone wouldn't recognize that it was plugged in or charging. One of the biggest Lumia flaws if you ask me. I know it was not that this time, as I had it on the charge all day on my computer and had only taken it off the charge an hour before this happened. Keep in mind I had checked the battery notification too, so it isn't like it wasn't plugged in properly.

I have a feeling it was that new firmware, but I can't be sure. I'll let everyone know what the repair company says. Anyone else with a Lumia 8 or 900 that has done the same thing?

nathan

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#786309 24-Mar-2013 15:22

it should recover if you power it from wall overnight, then plug into a PC as well

DravidDavid

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#786971 25-Mar-2013 23:50

Thing is, it wasn't anything to do with the amount of juice in the battery, it was full!

It just died. Tried plugging it in and unplugging it from the computer (not the wall) without any joy.
Unless that is what you mean? When I get it back from the repair shop and it dies like that again, I just leave it on the power?

Also, I purchased the phone brand new from a place on Symonds street. Looking back at the warranty sheet it only says 3 months. What can I do if they come back and say it was out of warranty. My luck is consumer guarantees don't apply to mobile phones?

Cheers guys.

freitasm

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#786972 26-Mar-2013 00:00

Mobile phones are sold with 12 months warranty. That's what we expect, at least. Parallel imported or not, the CGA still applies and seeing everyone else gets 12 months warranty for similar item then they will have to give at least something similar.

And no, parallel imported doesn't mean they get out of the CGA and mobile phones are not exempt either.

nathan

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#786973 26-Mar-2013 00:02

If the wall doesn't work try leaving it plugged into the computer usb overnight

I've seen them revived from that

if you bought from a NZ retailer and for personal use, not business, and the retailer is still there they must fix

3 month warranty is BS

sounds like an el cheapo parallel importers

DravidDavid

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#788269 27-Mar-2013 22:09

I think they are Nathan. I regret purchasing from them.

So, further to the story...Turns out the battery was totally stuffed. They replaced it for free and are returning my $55.00 inspection fee, which is great. All dandy!

However, there is this small scratch on the screen that they are calling a "crack" which apparently has voided my warranty for when I get it back. Any other repairs will be invoiced for as any other damage could have been caused by this "crack".

In my opinion this scratch is FAR from a crack! Are they able to do this too? Or are they just wriggling out of the warranty because they don't want to foot the bill for any more repairs on a dodgy phone? When I get it back, I will take a picture of this "crack" and see what everyone else thinks.

nathan

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#789054 29-Mar-2013 00:11

A scratch on your screen voids a warranty? Um, no that is BS

DravidDavid

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#789220 29-Mar-2013 12:58

nathan: A scratch on your screen voids a warranty? Um, no that is BS

They are calling it a crack. They said they won't do any more work on it under warranty, because the damage could have been caused by the force that made the crack.

...I'm going in to pick the phone up on Saturday. I suspect I'll be arguing with these people for a while.

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nathan

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#789232 29-Mar-2013 13:23

it costs $36.30 to lodge a claim with the disputes tribunal with the Ministry of Justice

I would almost guarantee you will win

http://www.justice.govt.nz/tribunals/disputes-tribunal

DravidDavid

1907 posts

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#789267 29-Mar-2013 14:20

nathan: it costs $36.30 to lodge a claim with the disputes tribunal with the Ministry of Justice

I would almost guarantee you will win

http://www.justice.govt.nz/tribunals/disputes-tribunal

I'm pretty sure I would win if I just mentioned it.