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72 posts

Master Geek

Topic # 12824 7-Apr-2007 23:18
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For some reason my I-mate Jasjam won't connect to the net.  On opening the IE browser and entering a webpage I am consistently getting the following message.

"The page cannot be displayed or downloaded because the connection was lost.  Check the connection and try again later."

The bad thing is that I've changed settings and passwords that many times I don't remember what the correct settings are and vodafones site is useless when it comes to helping with the jasjam.

Things I'm trying to figure out are things like the following.

Under Manage existing connections should the access Access Point be   ''  ?

Uner Username and password on the next screen is my username my phone number by itself or with the

Under Proxy settings should both top tick boxes be chosen?

Under advanced in Proxy settings should the Http or wap type have the server ip of  and one screen further on from this where it asks for Username and password these need to be filled in..?

Under ***** key increase to include more spaces than my password?

I honestly don't know what I've done wrong to remove these settings so I hope someones able to offer some suggestions.

Sorry for such a long posting.


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BDFL - Memuneh
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  Reply # 66564 7-Apr-2007 23:35
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This sounds like the configuration for the MMS, not for the Internet.

For Internet, the access point should be No user name and password. No proxy.

Make sure this is the default connection and it should work.

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Master Geek

  Reply # 66565 7-Apr-2007 23:43
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No luck but thanks anyway...think I might have to go visit Vodafone...

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  Reply # 66568 8-Apr-2007 07:43
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access point for internet is

Make sure your SIM will work in another device for access to the internet, If SIM works in another device then the support needs to come from the imate site and get the Vodafone NZ cab file


BDFL - Memuneh
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  Reply # 66570 8-Apr-2007 09:44
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You have three options:

1. Hard reset your device and let it do the configuration

2.Download a configuration cab from i-mate

3.Follow these steps:

a.Download and install VxUtil ( and use it to PING some servers, to establish that you are really not getting a connection

b.On your Pocket PC open File Explorer, browse to \Windows and tap on welcome.exe. Follow the instructions and soft reset at the end.

c.Open Start | Settings | Connections | Connections | Advanced | Select Networks. Make sure the Connection Settings selected is correct. Then tap Edit. Make sure the radio button is checked in front of the correct connection otherwise it will not be the default. Make sure that connection is set to, the modem is Cellular Line (GPRS, 3G), no user name and password, no proxy.

d.Tap on the connection settiing and select Connect. Use VxUtil to establish that you are actually connected.

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