Nokia Lumia 520 SMS Error 69

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Disrespective

1925 posts

Uber Geek

#133445 22-Oct-2013 18:40

So I finally convinced my mother to buy a 'smart' phone and we settled on the Lumia 520 but we're having some troubles as of today.

When she tries to send an SMS to my partners iPhone (Vodafone) they always fail with a SMS error 69.

She can send a picture message fine, but text only always fail.

Mum's on Telecom and can message my S4 (also on telecom) no problem.

Thoughts?

nathan

5695 posts

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Inactive user

#919850 22-Oct-2013 18:51

Retry doesn't work?

Disrespective

1925 posts

Uber Geek

#919861 22-Oct-2013 18:58

Nope, and there is no 'retry' option in any case. We've tried to send a dozen or so messages of varying length and if there is only text in the message then it fails.

billgates

4705 posts

Uber Geek

Trusted

#919884 22-Oct-2013 19:21

Tried sending SMS to another Vodafone number other than the iPhone's?

Do whatever you want to do man.

nathan

5695 posts

Uber Geek
Inactive user

#919886 22-Oct-2013 19:34

Is your account in credit?

can your SIM send texts OK from another phone?

Do you have the Nokia app installed called Access Point installed? If not install it.

if so run it, from Settings and it will detect your SIM and setup the network correctly

johnr

19282 posts

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Inactive user

#919888 22-Oct-2013 19:37

Is the number saved in correct format

nathan

5695 posts

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Inactive user

#919889 22-Oct-2013 19:38

Also go settings, phone update and see if any updates for your phone

not that that should fix Txt, have never heard or seen this error

Disrespective

1925 posts

Uber Geek

#919937 22-Oct-2013 20:05

There's no updates due, It's all up to date.

The number has been tried in +6421... 021... +64021.... formats. All of which are saved to the contact first. All will send picture messages, none will send text SMS's.

There is no Nokia Access Point app installed, nor can I find it on the store.

I don't know of anyone (short of asking everyone in my phone book which seems silly) who is on Vodafone so I can't say if it's a network dependant issue.

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johnr

19282 posts

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Inactive user

#920004 22-Oct-2013 21:33

Does same SIM card work in another handset for SMS?

Disrespective

1925 posts

Uber Geek

#920633 23-Oct-2013 20:39

I was unable to try the sim in a different phone before we fixed the problem.

I'm not quite sure what it was exactly, but by deleting the individual thread and starting it again with a new message it has been fixed.

So for those reading this unsure of how to fix it, you'll find your answer above.