So I just received my new imate JASJAM on Saturday from Expansys.co.nz (it's just a domain name - their office is in Melbourne). Cost me an additional $178 in GST and customs fees to the price they have listed. Then I tried to register the IMEI with clubimate.com and it tells me the phone is pre-owned! After talking to clubimate's tech support, they actually give me the name of the guy who had previously registered the phone. He is from the UK.
So I tried to explain the situation to clubimate.com and they said they require a scan of something proving I am the original owner. Now what might this be? I don't have anything but email communications with Expansys. They didnt include any invoice with the packaging. So basically I paid for a brand new phone at full price, copped a huge import fee and was sold a second hand phone.
What is more, Expansys did not include the USB cable that is supposed to come with the device.
I will be contacting them Monday morning (theyre not open on weekends) to get to the bottom of this and I have emailed the former owner of the phone as well, but thought I would send this warning out to all Kiwis before considering buying a phone from Expansys.co.nz