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119 posts

Master Geek
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Topic # 145443 17-May-2014 22:18
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Hi,

I've got a new HTC 8s which I bought off trade me but can't get into the app store or update my phone as the accounts I have synced are my fb and my hotmail/outlook.
On the phone it has Microsoft account but I can't get it too work.
It says I need to ring Microsoft to get a code.
I think this phone is a demo from overseas so maybe that's the issue?
Bloody frustrating as it asks if I want to use my outlook account to access the appstore and if I say no my hotmail will sync but if I say yes it won't work for either.
My wife has the same phone and hers works fine- bought from the warehouse.
I even made a new account thinking that might work but still no good.
Anyone else had this issue or anything similar?

Thanks

Nik

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4937 posts

Uber Geek
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Microsoft

  Reply # 1047292 17-May-2014 22:57
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is there an error message?



119 posts

Master Geek
+1 received by user: 1


  Reply # 1047338 18-May-2014 09:03
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Hi,
Yeah its covered on this link so I'll ring Microsoft tomorrow and see if I can get a code.
Hopefully that'll fix it.


http://support.microsoft.com/kb/2431699

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