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UniqueGraphics

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#14627 12-Jul-2007 18:48
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Help me please i was trying to update my phone with the update patch that i downloaded form the telcome web site when i was installing the update the phone stop and has writing on the screen serial v1.02 can any one help me

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n00dy
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  #77906 12-Jul-2007 21:44
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that is what is displayed during the upgrade prodeedure, the update should have taken about 20-40 minutes and should have displayed information on your computer, should have run about 4 different modules with a progress bar showing its progress for each module. It can be a bit confusing at the end as the device doesnt automatically reboot, it just seems to hang on the last screen you see. As long as the computer ran the update completely you should be able to disconnect the device and reboot it maually, remove the battery if nessacary.

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#77909 12-Jul-2007 21:48
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Just soft reset the device, plug it to the USB cable and run the update program again.





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paradoxsm
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  #77911 12-Jul-2007 21:49
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either just try running the program again while it is in the cradle in that strange mode or press and hold the tape button and power button and keep holding while you poke the styli into to reset hole. Them put it on the cradle and hopefully it will come up with usb.
Run the program.
Even though it does not come up with the old versions, just run it anyway.

If still no joy, i can try building up a recovering sd card.



UniqueGraphics

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  #78011 13-Jul-2007 16:40
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Thanks but everything i tryed did not work so i have taken the phone to the shop to get fixed

geeli398
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  #78378 17-Jul-2007 01:48
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im in the same boat... i tried to upgrade my imate jam and now theres a message on the screen 'serial v1.02' and when i plug the usb cable 
in it shows 'usb v1.02'. when either of these messages show i cant soft or hard reset it.It seems the only way is to take off the back cover 
and then put it back on so that the device will hard reset itself. however, at the end of the installation after the hard reset, the device turns 
itself off and the error messages reappear. my computer doesnt recognise it in this state and ive done everything that i can think of.
can anyone please please help me??



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#78407 17-Jul-2007 09:45
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While you device shows the message you can unplug from your PC, plug it again and run the updater software.

If it fails again, then it's time to send it in for repair to have the ROM reloaded.





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