SMS problem on Nokia 920

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Technofreak

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Topic # 146523 20-May-2014 17:37

Recently my wife's 920 has started having issues sending SMS messages. When she tries to send a text she often gets "Cant send message. Try again." It doesn't happen all the time but when it does it's very frustrating

The phone is on the Telecom network and has been for the whole time she has had the phone. Signal strength is good. I've looked on the WP Central site where there are others having this problem but there doesn't appear to be any solution. One thing that was suggested was to switch Flight Mode On and OFF, however while this worked once it doesn't seem to work all the time.

Anyone here had this problem, or have any answers.

Jolla C
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michaelmurfy

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Reply # 1049947 20-May-2014 17:39

First things first does she have credit / texts left?

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Technofreak

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Reply # 1049955 20-May-2014 17:48

Yep, it's post paid with unlimited texts.

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johnr

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Reply # 1049966 20-May-2014 17:55

One issue I looked into a while back was handsets defaulting to use PS to send SMS when they should of used CS,

Did my head in but was a handset software bug in the end

nathan

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Reply # 1049972 20-May-2014 18:05

no problems here with my 920 on WP8 through Telecom

Can you check your settings, phone update is up to date

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Reply # 1049977 20-May-2014 18:12

Sorry I should of pointed out was not MS / Nokia handset but Android

Technofreak

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Reply # 1049980 20-May-2014 18:18

Yep, phone is up to date.

What settings specifically? Network selection is automatic.

Jolla C
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Technofreak

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Reply # 1050000 20-May-2014 18:51

I've been doing a bit of digging and found one thing that is quite unusual.

One of the numbers she's had problems with is an 022 number. When you open the contact card it shows +64022*******. Thinking this might be part of the problem I edited the number to 022******* but while it shows 022******* on the edit page it still shows +64022******* on the contact card.

Very weird!!!!!

Jolla C
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HP Touchpad
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johnr

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Reply # 1050007 20-May-2014 19:02

That is not good

freitasm

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Reply # 1050023 20-May-2014 19:18

Take the 0 out of the number - it should be +6422 instead.

also on Telecom phones you should really change the network mode to WCDMA only, or WCDMA + LTE as using 2G is not gonna happen anyway (unless it's an emergency call while out of Telecom coverage, or roaming overseas in which cases you can revert the option).

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Technofreak

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Reply # 1050027 20-May-2014 19:25

freitasm: Take the 0 out of the number - it should be +6422 instead.

That's the problem, no matter which way you enter the number either 022******* or +6422******* the entry always reverts to +64022******* . It appears the edit isn't actually taking place. Even removing the numbers for this phone number has no effect.

I think this problem might be in some way to do with there being two contact cards linked. There's a Skype entry and a Hotmail entry for this person that are linked. I've more investigating to do but she's gone out with the phone so I'll have to look again tomorrow.

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Sebby

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Reply # 1050037 20-May-2014 19:39

Hello, I have had this problem happen a few times over the last few months. I usually get around the issue by taking out the SIM card and putting it back in and restarting the phone.

I'm running wp 8.1 dev preview now, but have had the problem before the update.

freitasm

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Reply # 1050051 20-May-2014 19:53

One person supports this post

Technofreak:
freitasm: Take the 0 out of the number - it should be +6422 instead.

That's the problem, no matter which way you enter the number either 022******* or +6422******* the entry always reverts to +64022******* . It appears the edit isn't actually taking place. Even removing the numbers for this phone number has no effect.

I think this problem might be in some way to do with there being two contact cards linked. There's a Skype entry and a Hotmail entry for this person that are linked. I've more investigating to do but she's gone out with the phone so I'll have to look again tomorrow.

Is the number on Exchange/Outlook or some social service perhaps (Facebook, LinkedIn)?

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Technofreak

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Reply # 1050080 20-May-2014 20:46

freitasm:

Is the number on Exchange/Outlook or some social service perhaps (Facebook, LinkedIn)?

That's what I need to investigate further

Jolla C
Nokia N1
Nokia N9
Nokia E7
HP Touchpad
Dell Inspiron 14z i5