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3 posts

Wannabe Geek

# 14922 26-Jul-2007 15:41
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I purchased a used SP5 a couple of weeks ago that, after working fine for a week, has suddenly lost its audio. I can hear the ring but can't hear the caller and they can't hear me. It also won't produce audio from Media Player, though you can see the song is playing. A Vodafone shop said it was a software problem. I have tried to update Windows Mobile but after a 15min download it came up "unsuccessful". Has anyone struck this issue before?

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BDFL - Memuneh
64690 posts

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  # 79805 26-Jul-2007 15:43
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I haven't seen this before... Where are you trying to download this software from? AFAIK you could only get updates from, anything else is not legitimate.

What software have you installed?

Tried doing a hard reset ("Clear Storage") to bring the phone to its factory state?

Cloud Guru
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  # 79838 26-Jul-2007 17:33
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did you enable TTY/TTD in the phone settings?  I know ppl who did this in their Palm Treo's and suddenly they lost sound from their phones.

FYI:  TTY/TTD is the text telephone service for deaf/hard-of-hearing so it makes sense that it also disables sound (saves battery)


76 posts

Master Geek

  # 79948 27-Jul-2007 10:13
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I had similar things on my SP5!
it was a software setting somewhere??
hard reset should fix it.

Also check the headphone socket is not damaged
they easily get broken - I've done it
by dropping it with headphones attached!
if it is - bad news  Frown

3 posts

Wannabe Geek

  # 80726 1-Aug-2007 13:14
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Hi Chaps,

Thanks for your suggestions.

It turned out to the headphone socket playing up. A technical jiggle with a headphone plug saw it burst into life.


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