Nokia Lumia 925 unable to send or receive MMS

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blondeastheycome

4 posts

Wannabe Geek

#150334 18-Jul-2014 20:38

Hi
I'm not sure if this is the right place for my question but here goes. I have 2 Nokia Lumia 925 phones purchased from overseas and they are both unable to send and receive MMS messages. There seems to be a lot of blogging from USA, UK about the same issue with the same phone and the work around is to turn wireless off. The SIMs are Telecom and I have check the MMS settings and WAP to confirm they are correct. I have updated both phones to the latest Cyan update and have turned off all wireless but still having the same issue.

Any help would be greatly appreciated.
Thanks!

freitasm

BDFL - Memuneh
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Geekzone

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#1091827 18-Jul-2014 22:32

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Go to Settings | Access Point and see if the Telecom NZ settings have been correctly selected.

blondeastheycome

4 posts

Wannabe Geek

#1091828 18-Jul-2014 22:43

Hi
thanks for your reply. Yes, they are set correctly.

freitasm

BDFL - Memuneh
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#1091831 18-Jul-2014 22:50

Have you set them manually or let the app select the APNs, etc?

freitasm

BDFL - Memuneh
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#1091832 18-Jul-2014 22:51

Have you ever sent MMS from this same number before on another handset? If not, have you tried it in another phone to check MMS works on this account?

blondeastheycome

4 posts

Wannabe Geek

#1092954 21-Jul-2014 12:29

Hi

I have re added them manually after the automatic ones didn't seem to work.

I have also tried swapping sim cards with a phone that does work and the issue doesn't transfer with the SIM which to me would mean that there is an issue with both the 925 phones.

Thanks so much for your input so far.

blondeastheycome

4 posts

Wannabe Geek

#1093091 21-Jul-2014 15:05

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It seems the MMS settings that are on my Nokia Lumia 1020 (which are also automatically selected) are not the settings (just the APN name) that telecom are providing on their site. Putting in Telecom websites setting on both Lumia 925's make them work nicely.

The difference between the name being wap.telecom.co.nz and what they have now which is just 'internet'.

The million dollar question is why does my Lumia 1020 work with the wrong settings....

Oh well.. not too fussed they all work now!

Thanks for your help again!