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Topic # 151885 8-Sep-2014 21:49
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I'm having a bit of a whinge here.  Not expecting a solution but feel I need to say something since I now have a very expensive wireless charger that won't hold my phone.  I've had the Nokia CR-200 Wireless Car Holder for just over a year now.  It is a very nicely made piece of equipment from the outside.  It works pretty well most of the time though it has "let go" from the dashboard and plummeted to the floor a couple of times while the phone was in it (not a great situation).

Anyway I was driving this afternoon and my phone kept falling out.  On closer inspection the grip arms weren't locking any more.  A pretty critical feature some might say!  I bought this thing in Australia and they aren't available to purchase in NZ and it is outside of warranty so I don't want to try for an international argument with whatever exists in Australia that might be comparable to the CGA in NZ.  So I opened it up to see if it was repairable.  So I find that there is a flimsy piece of plastic barely a millimetre thick that operates the "locking" mechanism and it has snapped off on one side and the remaining piece has split down the middle.  Quite well broken.

I use a Lumia 920 phone (I can't live without Glance so i'm not upgrading to the 930) and I use the Nokia official silicon case that goes on it.  It does make it more difficult for the holder to grip it (which surprised me from an official Nokia case) but with a firm grasp of the locking arms it did seem to hold.  It turns out though that my firm grasp was probably putting the pathetic plastic lock piece under stress that seems to have eventually broken it.

Anyway up until today I raved about this wireless charging holder.  It is a brilliant idea and makes charging my phone in the car such a breeze.  I see after looking on Internet forums that this is a common problem with the units.  Seems a bit of a shame that something that costs a premium can be let down by a tiny piece of plastic in the mechanism.  If you have one of these handle it with care and hopefully it doesn't break like mine did.  If you have one and it has suffered the same fate have you come up with a method to lock it?


Bryce.

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  Reply # 1124752 8-Sep-2014 23:20
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It WAS a common problem. There is now a newer "fixed" version that doesn't have the issue.

Contact Nokia directly and see if they'll do anything about it.

Other people have also had success making metal replacement parts.




Location: Dunedin

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  Reply # 1124847 9-Sep-2014 10:38
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Hi,

Have a chat to the Care team via either phone or Live Chat on this link
http://www.nokia.com/nz-en/support/contact/

The cradle wasn't sold locally so our local repair agent is setup to repair the CR200 unfortunately, so it will have to be sent back to your original supplier.

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  Reply # 1127212 12-Sep-2014 13:46
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Alternate "Fix":  The CR200 is only just wide enough to support a lumia 1520.. so even if the arms are at full extension it would still hold.  I have no idea what sort of phone you have, but it may be time to go large. (I'm always looking for an excuse to justify my upgrading devices :) )




Warning: reality may differ from above post



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  Reply # 1127419 12-Sep-2014 18:51
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Brent, do you know if Nokia/Microsoft intend to sell the CR-201 locally at any point?  Given my experience with the CR-200 i'd rather not source it internationally and have little recourse if I have problems with it.

I have to say the lack of NZ support for official Nokia accessories has been very disappointing.



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  Reply # 1128074 13-Sep-2014 21:06
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bfarmilo: Brent, do you know if Nokia/Microsoft intend to sell the CR-201 locally at any point?  Given my experience with the CR-200 i'd rather not source it internationally and have little recourse if I have problems with it.

I have to say the lack of NZ support for official Nokia accessories has been very disappointing.




Not immediately sorry.

We're working with local distributors and retailers to have a better range.



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  Reply # 1128078 13-Sep-2014 21:21
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Well I tried Nokia Support Live Chat.  It was an interesting experience.  The person tried to be helpful but it seems once the warranty period has ended they have no capability to help.  I did get the email address of the repair centre (FoneBiz) in NZ but Nokia themselves seem to have no capability to assist with repair of accessories that are outside of warranty.  I've emailed the repair centre so will see what happens there but i'm not optimistic.

I have a mate who thinks he might be able to machine a part for me out of metal alloy.  Hopefully that works otherwise i'm steering clear of a replacement until someone decides to sell it locally.  I'm not wasting another $120 on a cradle that doesn't last more than 12 months and 3 weeks.  I'm back to using my Samsung (non-charging) car cradle again.  At least it holds my phone and still works after 18 months of use.




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