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18 posts

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# 158710 10-Dec-2014 11:37
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Hello,
The better half has a Lumia 625 it was working fine until the win 8.1 upgrade when her calendar stopped working. She uninstalled it thinking she could just reload it from the store, but it does not seem to be in the store.
She has been using our shared family room calendar but that always seems to be a day out on her phone and does not refresh on the lock screen.
Anyone know how we can get the correct one loaded again?

Thanks for your help.


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BDFL - Memuneh
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18 posts

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  # 1193787 10-Dec-2014 11:49
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Well the calendar icon is in the app list, it just does nothing when you click on it. Sorry she just said she did not actually uninstall it but removed it from the start menu.
Before she removed it from the start menu it did update correctly from the shared family room calendar, but she could not actually open the calendar.

 
 
 
 




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  # 1194770 10-Dec-2014 12:00
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Yes, it has been restarted and had extra updates since.

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  # 1194784 10-Dec-2014 12:17
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Do a full reset and reload, normally worth doing after such a big update anyway. Settings>About>reset your phone. Back up everything first though.




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  # 1194795 10-Dec-2014 12:32
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For the reset, what will we have to reload (everything says it is backed up) will we need to redo the email settings...just checking what passwords we will have to find.
Thanks.

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  # 1194831 10-Dec-2014 12:53
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Go to this link on the phone and install from the Store

http://www.windowsphone.com/en-nz/store/app/calendar/36f9fa1c-fdad-4cf0-99ec-c03771ed741a

 
 
 
 




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  # 1195160 10-Dec-2014 19:18
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Thanks for the link, trouble is when looking at it on the phone I can see that app but the install option is missing.

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  # 1195264 10-Dec-2014 21:44
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If you go down the reset route, all your settings and email setups are saved, you'll just need to re enter the passwords for each account.

Once you've connected to WiFi during the setup process and entered your Microsoft account details you'll be prompted to restore a backup.



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  # 1195311 10-Dec-2014 22:31
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Yes I tried that, it came up with an error and wouldn't complete the download. I'm trying the reset method at the moment, hopefully I'll find all the required passwords.??



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  # 1195322 10-Dec-2014 23:06
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Thanks, the reset did the trick....apart from my missing email password alls working well.
Thanks again and cheers from Brightwater.

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  # 1195569 11-Dec-2014 14:01
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No problem at all, glad we could help :)

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