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Topic # 165655 16-Feb-2015 15:23
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Does anyone have a Nokia 830 and notice that the screen on theirs is separating? I just noticed mine which has been in a flip case since I got it as a present,  has started to separate on the top left and right corners.
Why would it do this and would it be covered under warranty?

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  Reply # 1242515 19-Feb-2015 18:57
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Would you be able to provide a photo? I'd be interested to see what's actually going down.

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  Reply # 1242543 19-Feb-2015 19:52
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If it's a fault it would be covered. Has the handset been dropped, carried in the back pocket or subjected to high heat e.g left in car.




Mike
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  Reply # 1242553 19-Feb-2015 20:18
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Warranty it



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  Reply # 1242609 19-Feb-2015 21:22
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Incindre: Would you be able to provide a photo? I'd be interested to see what's actually going down.


Its really too hard to see in a photo, but the screen is lifting off in the corners, enough to be able to slide a bit of paper in behind. Though I haven't done that.
Its going back to the store in the weekend anyway, to see what can be done.



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  Reply # 1242611 19-Feb-2015 21:23
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KiwiNZ: If it's a fault it would be covered. Has the handset been dropped, carried in the back pocket or subjected to high heat e.g left in car.


None of the above, and has been in a flip case since new.

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  Reply # 1242613 19-Feb-2015 21:25
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semigeek:
KiwiNZ: If it's a fault it would be covered. Has the handset been dropped, carried in the back pocket or subjected to high heat e.g left in car.


None of the above, and has been in a flip case since new.


It certainly seems to be a fault and should be covered




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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Master Geek
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  Reply # 1243658 21-Feb-2015 13:21
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Where did you get the handset from? Telecom or from an importer?



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  Reply # 1243678 21-Feb-2015 14:16
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Incindre: Where did you get the handset from? Telecom or from an importer?


A local store, not imported. Its gone back to the store now and is being sent away to see if its going to be repaired or not



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  Reply # 1251140 4-Mar-2015 16:40
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Thanks to Microsoft or the Store where the phone was purchased,  the phone was replaced with a new one today. 


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  Reply # 1251160 4-Mar-2015 16:49
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Excellent result, excellent support




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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