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Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Sync Issues with WM6
robb1

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#17185 15-Nov-2007 22:37
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Hi
I am trying to sync my device with WM^ active sync 4,5


Connection and partnership works fine
but when it syncs contacts and calender from my pc if starts and lists 0/168 contacts but then straght away a tick comes up and no contacts or cal info loaded on my device its like it syncs 0 items

starting to bug me as i have no contacts loaded at the MO

I have deleted partenership twice and done soft reset on device

i must be missing something


Thanks for your help

Matt

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nzbnw
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#95422 15-Nov-2007 22:50
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I take it you are running Windows XP?

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freitasm
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#95429 15-Nov-2007 23:18
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Do you have your contacts in any subfolder or are all in the same folder? Are you sure there's no Filter applied in Contacts on your device?




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robb1

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  #95447 16-Nov-2007 07:35
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Yes i am running windows XP

I dont think there is a filter on the device how can i check this i thought this could be the problem



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  #95450 16-Nov-2007 07:41
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Open Contacts, tap Menu | Filter...

Have you tried a soft reset lately?




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robb1

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  #95453 16-Nov-2007 07:45
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Found the filter but still no joy

Would love to get this solved is there any other way perhaps through file viewer that i can see if i have contacts loaded ie. maybe a pst file or similar located on the device

when Syncing it dosent increment the number of contacts synced just goes straight to zero


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  #95455 16-Nov-2007 07:48
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I suppose you are synchronising to a local Microsoft Outlook account, not an Exchange Server? If so, look in Office folder on your PC for a program called SCANPST. You can run it to check your PST files for errors.

If you are synchronising to an Exchange Server let us know.

If nothing, then perhaps a hard reset?




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robb1

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  #95457 16-Nov-2007 07:57
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Ok will a hard reset kill my device or anything

all items are locally on the computer

Thanks for your help i will try a hard reset as long as my device will come back alive :)

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  #95458 16-Nov-2007 07:59
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Your device will be restored to its original status. The easiest way is to open Settings and look for "Clear Storage". Sometimes it's in Programs.




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