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3 posts

Wannabe Geek


# 18781 23-Jan-2008 16:27
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Let me explain this one. First, I have a Dell Axim x51V, Windows XP Professional, Outlook 2007, and Activesync 4.5. I have been syncing happily since I purchased the Axim way back when they first came out. Never had one problem. I recently have had problems syncing. Here is what happens or doesn't happen. Items only sync if I type them in directly on the Views that allow you to type in an item without double clicking to open a form. This happens with Calendar, Contact, and Task Items.

For instance, in Outlook, if you go to Business Cards View in Contacts you have to double click to get the input form for a new contact. If I do that and fill the form in (even if its just the name), the item won't sync. If you change the view to Phone List View in Contacts you have the option to "Click here to add New Contact" at the top. If I type the contact name in that field, it creates a contact without opening a form and it syncs no problem. I can then double click on the item, open up the form, and fill in the rest of the contact info. It will update the sync'd contact.

This scenario happens for Contacts, Calendar, and Task items.

Also, I have downloaded a trial version of Chapura's PocketMirror to see what would happen. It actually makes the syncing problem go away. When I uninstalled PocketMirror, the problem came back. I would rather not pay for PocketMirror so does anybody have any suggestions before I miss a meeting?

I also just noticed that emails that I receive which are in HTML format will not sync. I believe it used to convert HTML emails to plain text when it worked. Plain text email will sync no problem though. I think something is going on with the way Activesync converts the data.

So my symptoms are:

1. Items Made by Filling In Forms Don't Sync

2. Emails Received that are in HTML format Don't Sync.

Its almost like ActiveSync can't handle or convert the formats. Am I missing a configuration setting? Help please or I may go "iPhone" on you.

I have a Dell Axim x51V with Windows Mobile 5, Windows XP Professional, Outlook 2007, and Activesync 4.5.

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BDFL - Memuneh
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# 106326 23-Jan-2008 16:54
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Very strange... I wqill ask the group of MVPs about this. But there are somethings you can try:

1.Have you done a soft reset lately?
2.Have you tried reinstalling ActiveSync lately? If not, could you try uninstalling, rebooting, and installing again?
3.In a more extreme case, have you tried this after a hard reset?

As for HTML emails, those were always synchronised, but left empty.






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Wannabe Geek


  # 106447 24-Jan-2008 01:35
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Thank you for responding so quickly. The HTML email isn't synced at all. It doesn't even show up in the Axim inbox empty. This is what I have done so far without any luck:

1. Uninstalled Activesync, rebooted, and reinstalled Activesync.
2. Uninstalled Outlook and reinstalled Outlook.
3. Soft reset on Axim.
4. Hard reset on Axim. Three times.
5. Deleted partnership and created new partnership in Activesync.
6. Deleted pst folder in Outlook and created new pst folder.
7. Created a new Windows profile, logged on, and tried syncing with a fresh pst file and a clean Axim. Then added one Contact through a form in Outlook and still no sync.

Is there a way to completely remove Outlook? I'm sort of wondering if maybe my uninstall was not thorough enough. Do you think maybe the Forms issue and the HTML email issue are related?

 
 
 
 


BDFL - Memuneh
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  # 106491 24-Jan-2008 12:15
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And are you creating these items in the appropriate folder itself, not on a subfolder? ActiveSync won't synchronise non-standard and subfolders, which other software can do.






3 posts

Wannabe Geek


  # 106514 24-Jan-2008 14:25
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No. I am not trying to sync from any subfolders. All my items are in the default folders.

Personal Folders / Inbox

Personal Folders / Calendar

Personal Folders / Tasks

Personal Folders / Contacts

I do have sub-folders under Inbox but all my incoming mail goes directly to my Inbox Folder.

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