Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




16 posts

Geek


Topic # 23458 30-Jun-2008 10:24
Send private message

Hi

I have been getting the following error message when trying to synchronize my Okta Touch with our Exchange server.  We are using Active Sync 4.5.  There are four users in our office connecting to an Exchange server in Wgtn.  Two of us successfully sync and the other two do not.

'The server could not be reached. This can be caused by temporary network conditions. Support code: 80072efd'

Any ideas?

Thanks
Tony

Create new topic
BDFL - Memuneh
59053 posts

Uber Geek
+1 received by user: 10336

Administrator
Trusted
Geekzone
Subscriber

  Reply # 141396 30-Jun-2008 10:29
Send private message

If the synchronisation uses the server public domain name and your organisation is not listing it correctly within its internal DNS then it may be the case.

On your PC open a command prompt and PING your server with the same used on the Okta Touch. If it returns the public IP address and not the internal IP address then you will have to change the hosts file to add the internal IP address and the server name. Save it, unplug the Pocket PC and then try again.






16 posts

Geek


  Reply # 141470 30-Jun-2008 13:08
Send private message

Thanks for your reply Mauricio - I have tried this and actually can't get a reply.  Neither can the two staff who successfully sync with the server.  I have included the name into my hosts file anyway - smtp2.xxxx.co.nz.  Our internal name is server2.xxxx.co.nz. 
Any other suggestions gratefully received. 

 
 
 
 


BDFL - Memuneh
59053 posts

Uber Geek
+1 received by user: 10336

Administrator
Trusted
Geekzone
Subscriber

  Reply # 141471 30-Jun-2008 13:10
Send private message

The server name is smtp2.xxxx.xxx? Is it running Exchange and does it have ports 80 and/or 443 open as required?

With this name it sounds like this is not providing full Exchange services but only SMTP and POP3 or IMAP. Can you check with your IT folks (unless you are the IT folks).






16 posts

Geek


  Reply # 141496 30-Jun-2008 13:57
Send private message

Yes to all your questions - I am not the IT person and don't know all the ins and outs of how things are set up but suffice to say all the staff in Wgtn sync successfully as well as 2 out of 4 here in Akl.  We can all sync through the mobile data connection.  All the Akl office users have the same rights etc on the server but I suspect there is a something slightly different - either at machine or user level that is causing this.  I think there is some kind of policy or registry setting possibly at the machine level that is preventing access.  Have just tested my phone on colleague's laptop - it worked!  Now I am convinced that it is to do with the machine - will also check with our IT people.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.