IPAQ 6340 cannot connect via bluetooth SE T610/T630

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andris300

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#3602 7-Mar-2005 10:09

My ipaq 6340 cannot connect with an outside mobilephone via bluetooth, it cannot use the mobilephone's gprs. What is reason? My setting is ok, I paired the devices in the connection menu I set "bluetooth dial up" modem.I set "extra dial-string modem commands". I think the problem is in the bluetooth manager, because when I push the "Explore a bluetooth device" the insert services is the next:"serial port 1" "serial port 2" "obex file transefer" but not insert "dial up modem" or dial-up networking server. I tried the connect via bluetooth with Sony Ericsson T630 and T610 and Nokia 6230 mobilphones. The HP Service in Hungary, in Budapest said the Sony Ericsson not support the connect with PDA-s. Please help me, how can I connect a mobilphone via bluetooth, because I'd like to use a mobilphone's GPRS to internet. The other bluetooth functions operations I can transfer files to phone and back. Please help someone!!!

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BDFL - Memuneh
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#13378 7-Mar-2005 18:03

Andrew, isn't the h6340 the iPAQ Pocket PC Phone Edition?

Anyway, tried this guide?

freitasm

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#13429 10-Mar-2005 01:09

I'm a bit confused... The last date and time on this thread was updated - have you edited the original post instead of replying?

Your settings are not correct, but we need to establish what. First, have you looked at the guide I recommended?

Second, to use a Pocket PC with newer Sony Ericsson firmware you have to add Z; to the init string - so it would be something like Z;CGDCONT=...., where the rest is dependent on your mobile operator.

andris300

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#13453 11-Mar-2005 00:15

Hi Mauricio! Thanks for your answers. Certainly I tried the settings what you recommended at the guide, but this settings are useless, because in IPAQ 6340 are different menus. From 6340 missing menu points what can I read in the guide. Example : 1. "select the bluetooth manager". It`s ok.
2. "Tap the New menu and select connect." Here I have problem, because I tap New menu I can see the conection wizzard. 3. "Select the option Connect to the internet and tap next." My Ipaq is not menu "Connect to the Internet" is "Connect to a network, acces the internet or a LAN using a PC or bluetoooth network acces point." If I tap this one I can see the connection wizzard where I can choose from the paired devices and not "connect via dial up device..a cellular phone..."etc like at the guide. I think the problem is the 6340 not "feel" the cellular phonel like a dial up device. The question is the next: is the problems because the 6340 a phone edition? I woud like to use 6340 GPRS internet with an outside cellular phone. Is it possible ? Please help me and please use light english words because my english is not too good. Thanks . I tried extra dial string modem commands by "Z" not operation.

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#13486 11-Mar-2005 18:20

I've tested this with a Harrier, which uses the same Bluetooth software as the HP iPAQ 63xx. It looks like the BTW-PPC Phone Edition does not have a DUN client, unlike other Pocket PC.

It means that it can be used as a modem to connect other computers/PDAs to the GPRS network, but it can not use another mobile to connect.

andris300

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#13487 11-Mar-2005 20:28

Is it possible to update HP IPAQ 6340`s bluetooth software?

freitasm

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#13488 11-Mar-2005 20:31

No, it's not - HP would have to release a ROM update or at least a Bluetooth update. But this doesn't look like a fault, so I doubt it would happen.

Just curious, but why you need to access the Internet through the SE, since you're using a Pocket PC Phone Edition already? Need to use another account?

andris300

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#13510 12-Mar-2005 06:15

Hi Mauricio! Well, I don't like the HP 6340 to phone because it is very big, and two hands need to use it. I use the mobilephones (SE T630) often for my job and the SIM card`s owner is my company. If I use the internet, I don't pay it. Certainly I have own SIM card - it is in 6340 - but if I use it it`s too expensive. What do you think if I send this problem in e-mail to HP something happen the next release update? If you think yes, please shortly write it me with good english, because I`d like send away the HP center. Regard `s

Equinox IT

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freitasm

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#13512 12-Mar-2005 09:43

Makes sense.

You can e-mail HP support, but this is not a problem. This by design I believe.

andris300

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#13571 14-Mar-2005 11:07

Hi Mauricio! I have sended an e-mail to the HP e-service and the answer is the next:
Dear HP Customer,

Thank you for contacting HP eServices.

This is with reference to your email regarding the issue with your iPAQ h6340.

We would suggest you download and install the latest ROM from the below link.

If the issue persists, we suggest you perform a soft reset on the iPAQ.

Below are the steps for the soft reset.

1. Locate the recessed Reset button on the left side of your iPAQ Pocket PC.
2. Use the stylus to lightly press and release the Reset button.
The Pocket PC restarts and displays the Today screen.

If the issue persists, you will need to perform a hard reset on the iPAQ.

Note: Hard reset will delete all the data on the iPAQ and the iPAQ will be restored to factory defaults and hence we suggest a backup.

To perform a backup through ActiveSync, please follow the below mentioned steps:
1. Click Tools, Backup/Restore in the ActiveSync Window on the host PC.
2. Click the Backup tab.
3. Click Backup now.

Below are the steps for the hard reset.

1. Press and hold down the Power button.
2. While holding the Power button, use the stylus to lightly press the Reset button on the left side of the Pocket PC for about five seconds.
3. The Pocket PC screen fades and the device resets. Once the device resets and the screen comes back on, release the Power button and remove the stylus from the Reset button.

Note : If the Pocket PC does not power on after a reset, try the following:
Check the battery door to ensure it is locked. If not, insert the stylus into the battery lock on the back of the Pocket PC and slide the battery lock to the left (or locked position). This action locks the battery door. If the battery door is not locked, the Pocket PC does not power on.

To restore data which was backed up through ActiveSync, please follow the below mentioned steps:
1. Click Tools, Backup/Restore in the ActiveSync Window on the host PC.
2. Click the Restore tab.
3. Click Restore Now.

We would also like to inform you that you will need to redo the settings on the iPAQ after the hard reset.

If the issue persists, we would suggest you contact the phone manufacturer. As we have not tested any phone of the iPAQ h6340 we will not be able to comment of compatibility factor.

Note: HP does not support or warrant non-HP products, including the interoperability of such products with the iPAQ Pocket PC. Please contact the vendor of the software incase of interoperability issue(s).

We hope the above information addresses your concern to your satisfaction.

Please e-mail us if you need any clarification and we will be glad to assist.

Thank you,

HP eServices.

Mauricio, what do you think about this? Certainly I was update the ROM one month ago, and I restart the the PDA by soft and hard reset from else reason and the DUN client is not present.

freitasm

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#13574 14-Mar-2005 11:19

Have you installed this update before? I have the impression the HP support simply didn't understand you question (or more likely have no clue what you're talking about).

Are you sure you asked explicitly about "I need DUN support on Bluetooth. This is not available with my current Bluetooth version [###] with ROM version [###]. Is HP planning to implement this profile?".

andris300

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#13578 14-Mar-2005 12:55

Yes, I have update before. Only you understand what I woud like to do. Thank you.

freitasm

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#13579 14-Mar-2005 13:13

I've seen cases where HP help desk analysts sent users to Geekzone to find some answers. Perhaps you could point your contact to this thread here?

andris300

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#13603 15-Mar-2005 12:38

Yes, it is happend like this. The HP in e-mail sended me the Geekzone`s bluetooth setting guide. But great fun this website, I like it. Is it really a New Zealand website? Are you live there?

freitasm

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#13605 15-Mar-2005 12:55

Yes, I live in New Zealand.

andris300

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#13614 16-Mar-2005 00:59

Well, I have an e-mail from the HP!

"We would like to inform you that, at present we do not have any information regarding implementation of DUN Profile. We at HP eServices do not have any ETA (Expected Time of Arrival) regarding the implementation."

What is it mean exactly?

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