Cannot sync iPAQ 3955 w/ IBM laptop

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margarva

2 posts

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Topic # 3725 23-Mar-2005 03:29

Several months ago, my iPAQ stopped synching with my IBM laptop (running Windows XP). Now every time I connect the cradle to the laptop and I place my iPAQ in the cradle, both the PDA and the laptop acknowledge that they are trying to connect but Activesync gets hung up on "Connecting..." until the iPAQ screen turns off, at which point it says "No partnership." It never actually engages and starts synching.

I tried uninstalling Activesync, rebooting and reinstalling the latest version but have not had any luck. The first time I tried to sync after that, I got a "Communications Error" saying that they were not able to sync because of a "critical error." (I didn't write down the rest of the message and have not gotten it since that first time.)

Any suggestions? (I am not technologically savvy.)

I have the iPAQ h3955 running Pocket PC version 3.0.11171 (Build 11178). Processor is Intel PXA250.

(FYI: After reading another post, I tried changing my device name, but that did not work. Plus, I tried both the USB and serial port - produced same results.)

freitasm

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Reply # 13765 23-Mar-2005 07:20

Have you performed a soft reset on your iPAQ lately? If not, try it first.

Next, you might have to register a dll again. Open the command prompt and enter

CD \WINDOWS\SYSTEM32
REGSVR32 MSXML3.DLL

If this doesn't help, then you should try a hard reset. A hard reset will erase everything on your Pocket PC and restore it to the original condition.

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margarva

2 posts

Wannabe Geek

Reply # 13783 24-Mar-2005 09:34

Thank you for your reply and suggestions! I have performed a soft reset recently and I tried registering the dll...both without any luck. I am going to try to figure out how to backup the data on my PDA before performing a hard reset (at this point, there is no backup).

In the meantime, I am all ears if there are any additional suggestions! Thanks.

freitasm

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Reply # 13784 24-Mar-2005 09:53

You only need to backup your personal files. The PIM information will be restored from the Outlook or Exchange Server.

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