Camera and video function doesn't work!

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Camera and video function doesn't work!

Candygogo

87 posts

Master Geek

#375 30-Jul-2003 02:19

Ugh! I tried to snap a few quick pics yesterday while my little girl was on the Merry-Go-Round, but to my surprise, I couldn't get an image to pop up. All that shown was a white screen. The camera functions froze and I had to hit the 'phone' or 'menu' button to exit out. :(

Luckily, T-Mobile is pretty cool about exchanging handsets, but I don't want to experience this again. I do have quite a bit of programs on my phone (all but Avantgo is saved on my multimedia card.) Have anyone else experienced this? Everything else besides the camera and video functions work.

freitasm

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Geekzone

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#828 30-Jul-2003 07:55

I've seen reports of this on a newsgroup, but apparently was solved with the latest phones... I haven't experienced this on mine.

Candygogo

87 posts

Master Geek

#832 30-Jul-2003 12:30

I just got this phone a couple of weeks ago! ;) Hopefully, all will be well when the replacement headset arrives.

chrismax

146 posts

Master Geek

#838 30-Jul-2003 18:52

I had similiar problems with my phone freezing or unexpectedly shutting down. When it froze, my only option was to remove the battery to get it to reboot. Also, the "call forward" icon was missing from my tools folder.

T-Mobile attempted to fix with an exchange; however the problems remained. Only after contacting Nokia directly was I informed that the problem was known and required a firmware upgrade to 3.16 for resolution. Once completed, my phone is working perfectly.

Did you notice if your "call forward" icon was present? I'd also check the firmware version on your replacement. From the telephone main screen, punch in *#0000# to display the version. If it displays, V2.54, you might still have the problem.

Let me know how it goes.

Candygogo

87 posts

Master Geek

#842 31-Jul-2003 02:38

Hi,

I did the *#0000# code on my phone and it is ver. 2.54. I didn't get the replacement headset yet, but I will definately check it out. The date on my current phone is 02-03-2003 NHL-8 (don't know what that means)

I don't see a call forwarding icon in the menu neither

chrismax

146 posts

Master Geek

#843 31-Jul-2003 05:47

Yep, at least on the current phone you qualify for the upgrade! The other numbers are the release date. V 3.16 is 5-20-2003.

I've seen in some newsgroups that Nokia is not upgrading unless you're experiencing specific bugs. Other owners with 2.54 don't seem to have our problems, so Nokia doesn't seem to qualify just an upgrade as a warranty issue??

When you get the phone, look immediately to see if the "call forward" icon is missing. If so, send it off for the upgrade.

I've seen some good improvements in Bluetooth connectivity between my phone and other devices after the upgrade. I got a hold of some of the release notes (see link below) and apparently improvements were made to the phones handling of Bluetooth.

http://www.kkcell.com/3650.html

So, if you qualify, you may not have to go through the nightmares and frustration that I went through attempting to make Bluetooth work, including 4 headsets!! I was happy with the phone before, now I think it's fantastic!! The ability to transmit audio to my HBH-35 from mp3 files and streaming audio is awesome!!

Good luck and let me know how it works out.

Candygogo

87 posts

Master Geek

#859 1-Aug-2003 12:50

Hiya again...

I got the replacement phone...and it's the same version that I had before. So far, the camera and record function works. Of course, the call forwarding icon is nowhere to be found.

Now, how do I get this update? Must I send the phone off to Nokia? Urgh!

chrismax

146 posts

Master Geek

#860 1-Aug-2003 18:01

Sorry, but I thought this would be the case. It looks like it will have to be shipped to Florida for the upgrade.

I would contact T-Mobile technical support. Explain that the "call forward" icon is still missing and that the fix requires the phone's firmware to be at V 3.16. They should arrange for the shipping. They reimbursed mine after I faxed the FedEx receipt. They also provided me with a 3650 as a loaner.

It will take about 5 days for Nokia to perform the repairs and get it back to you. Be sure to keep your SIM, MMC, battery and back cover. They should explain all this to you, but just in case. Remember that anything you've stored on your phone will be wiped.

I also formatted my MMC before I shipped the phone off since there were some system files on it and I didn't want to introduce to new firmware.

As a precaution, I also uninstalled all Nokia software (i.e. PC Suite, SDK Connectivity, Modem drivers, etc.) from my PC. Your phone manual provides the detail for complete removal. Reinstall by downloading current programs needed from Nokia website, except the audio update for the video/recorder. That's fixed in the new firmware.

Let me know if you have any more questions and good luck!

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Candygogo

87 posts

Master Geek

#941 8-Aug-2003 04:30

Back at the ranch ;)

Well, it's been a strange few days. I received some sort of update sent via sms to my phone. Now, the firmware still shows 'ver 2.54' but I did get my Call Fowarding button--it's in the Tools folder. What else does the Nokia upgrade do? I was told by T-Mobile that I could send my phone to Nokia, but no one mentioned anything about a loaner phone. If all the firmware does is give you the Call Fowarding button, then I doubt if I'll go through the trouble of sending my phone.

chrismax

146 posts

Master Geek

#943 8-Aug-2003 05:08

I haven't been able to find much detail as to what's included in V 3.16, excepting the fix for the "call forward" icon. Remember, that your original problem was the unexpected freezing of your phone while using the video recorder. If this no longer occurs with the exchange phone, I personally wouldn't go through the hassle.

FYI, I found this information on a retailer's web site regarding the upgrade. I'm not sure of its validity??:

(www.kkcellhttp://www.kkcell.com/3650.html)

Changes made from MCU SW version 2.50 to version 3.16:

Call and network management:
Call divert icon now present when ALS is in use
Network connection failure dialog “SIM registration failed” now implemented
Browser:
Accept headers updated to include “application/vnd.wap.sic”
Browser terminates CSD data call successfully using “End Call” key

“Telbook” field of “mailto:” tag working correctly (email field stored under correct name
rather than “No Name”)
Colour dithering on GIFs modified to improve colour
Video Recorder:
Video recorder now records video + audio rather than just video
RealOne Player:
RealOne buffer underrun (static bandwidth settings) corrected. Dynamic bandwidth usage
implemented

Bluetooth:
Bluetooth Hands Free Profile routing improvements for IHF -> Bluetooth situation
Call conferencing with Bluetooth Audio no longer terminates abnormally
SIM:
Number of accessible SIM OPL records increased from 50 to 100
SIM operator PLMN list limit increased from 50 to 100 entries
SIM ATK REFRESH works transparently
Contacts copied from SIM -> Phone correctly (extraneous characters removed)

Messaging:
Previewing MMS no longer sets keypad tones to maximum level (now remain at profile setting
level)
MMS size now calculated according to 3GPP specs (greater resolution)
PPH-1 Carkit audio improvement
Terminating a HSCSD data call while streaming improved
Emergency calls now working when WimSecurityDialogs present
RealOne player now localised in Chinese
Pause characters in dial string no longer mute downlink audio
Menu update failure in general settings corrected (was evident only with CSP active)
Operator list updated

Nokia 3650 v3.15 firmware
- The video recorder is Hantro v3.6 support sound (v2.50 uses v2.6 with no sound supported)
- RealOne Player is v3.1234 - 3 Apr 2003 12:43:50 (v2.50 uses v3.1.162 - 28 Jan 2003 03:18:14)