harrier data loss

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › harrier data loss

tonytech

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#4029 11-May-2005 07:27

we lost all our data and new installed programs on harrier when swapping batteries, the backup battery was at 100% charged. has this happened to anyone else? and is there a way of stopping it happening, this severly limits the use of the harrier if everytime you swap batteries, you lose all your prrograms and settings etc

freitasm

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#14615 11-May-2005 08:03

No, you shouldn't have lost your data. Could be a problem with the backup battery or the device itself.

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tonytech

18 posts

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#14617 11-May-2005 08:15

had to redo all settings for synch as well as reinstalling microsoft voice, also lost all personal settings, like the who am i etc not sure whether we lost the phone book etc, as synchronised straight away so was ubnable to tell exactly what we lost data wise
but lost personalised ringtones (downloaded mid)

tonyhughes

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#14625 11-May-2005 18:22

im pretty sure you have to switch the harrier off (just the pda part, using the power button on the top of the device), before you take the battery off.

My decrepit memory tells me its a known fault, and the updated rom may fix this issue.

You could run xBackup first if you wish to test this theory without risk.

tonytech

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#14628 12-May-2005 07:17

did turn off device before changing batteries and backup battery was 100%
re update to rom, is that the update on telecom's site? the harrier has same vers numbers as the update

tonyhughes

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#14629 12-May-2005 08:18

yes it is. apparently among other things, it also improves battery life, although i have not installed it myself.