HELP -Cannot hot sync w iPAQ 4705

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ozziea

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#4738 23-Aug-2005 04:28

I have tried a number of things and nothing as worked - uninstalled and re-installed MS Active Sync v 3.8.0 (build 5004); activated Bluetooth to circumvent the inability to USB sync, and a few other minor things. None of the steps I have taken has allowed my laptop to "find" the 4705.

Everything was working fine until it wasn't. I suspect I might have deleted something from the iPaq itself. Is this possible? I just began using MemoryMaid Quickclean and that might have had me delete a vital dll.

A call to HP support instructed I delete the existing partnership - which I did. I think that made matters worse. I have soft reset the PDA a number of times but have yet to do a full hot reset in fear of what I might lose. I am using the PDA primarily to sync up Outlook and as a flying GPS in conjuction with a bluetooth GPS receiver. (Hence the reason for opening up as much memory as possible - I literally rely on this PDA for my safety when flying.)

Other wise the PDa is wrking normally - it can find my wi-fi network and connect to the interner, just not hot sync with my laptop - by the way - i have tries two differetn connetions - the cradle and a portable USB sync cable.

Please help! I never thought a PDA would come to be so important.

P.S. Using a Sony VAIO VGN-S380P with Widows XP Pro SP2

ozziea

22 posts

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#18996 23-Aug-2005 18:00

Please, PLEASE help! I can now say that I have tried everything - uninstiall the drivers, reinstall Active Sync 3.8 (at least 10 times), even tried hot synchincing via bluetooth. That has actually "woken up" the ActiveSync window - the wheel turns green and "connecting" pops up, only to stop with a device not found message. And there is nothing I can do with the ActiveSync window since everything is greyed out except "Get Connected" and "Connection Settings."

I seem to recall there was an ActiveSync icon IN the PDA but that has disappeared. What is really hurting is not so much the inability to sync with Outlook but the impossibility of installing or updating anything. Come to think of it - how does one re-install Pocket Windows in a PDA if Active Sync is not working?

I see there are quite a few posts regarding this problem but none of them end up in a solution. Have I hit a brick wall wit this?

Please any suggestions, even crazy ones, will be most appraciated. Thank you.

freitasm

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#18998 23-Aug-2005 18:25

Have you installed or enabled a personal Firewall since the last time it worked(Zone Alarm, Norton, Sygate or Windows XP Service Pack 2)?

Are you having problems with the USB? If you plug other devices on this USB port are they working fine?

Is this device connected directly to the USB port or to a USB HUB (don't use USB Hubs)?

Are you not connecting at all or showing up as Guest?

If you are only connecting as Guest, check that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services\GuestOnly is set to 0.

If you are only connecting as Guest, try re-registering the Microsoft XML DLLs (from the command prompt, Start | Run):
\WINDOWS\SYSTEM32\REGSVR32 MSXML3.DLL or
\WINNT\SYSTEM32\REGSVR32 MSXML.DLL and then
\WINDOWS\SYSTEM32\REGSVR32 MSXML3.DLL or
\WINNT\SYSTEM32\REGSVR32 MSXML.DLL

ozziea

22 posts

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#19003 23-Aug-2005 19:05

It feels great to get a response. Let me answer each of your questions.

Have you installed or enabled a personal Firewall since the last time it worked(Zone Alarm, Norton, Sygate or Windows XP Service Pack 2)?

--> NO

"Are you having problems with the USB? If you plug other devices on this USB port are they working fine?"

--> I use USB ports for running drives, synching my iPod and all works well.

"Is this device connected directly to the USB port or to a USB HUB (don't use USB Hubs)?"

--> At work it is connected via a port. At home it is connected directly. Neither works.

"Are you not connecting at all or showing up as Guest?"

--> I am not conneting at all, not even as Guest. When I click on "Get Connected" Active Sync searches through my available com ports and USB port - although they are available it always results in "Device Not found"

"If you are only connecting as Guest, check that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services\GuestOnly is set to 0."

I'll try that.

If you are only connecting as Guest, try re-registering the Microsoft XML DLLs (from the command prompt, Start | Run):
\WINDOWS\SYSTEM32\REGSVR32 MSXML3.DLL or
\WINNT\SYSTEM32\REGSVR32 MSXML.DLL and then
\WINDOWS\SYSTEM32\REGSVR32 MSXML3.DLL or
\WINNT\SYSTEM32\REGSVR32 MSXML.DLL

I'll try anything but the basic problem is that I can't even connect. Still, the system does recognize when I plug and unplug the USB cable. Is this all a puzzle?

Thank you for your continuing help.

freitasm

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#19004 23-Aug-2005 19:07

It sounds like a hardware problem: either the cable is faulty, or the cradle, or the Pocket PC itself.

Have you tested it with another cable/cradle? If it works, then you know it is the cable/cradle. If it doesn't then it is the Pocket PC.

ozziea

22 posts

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#19028 24-Aug-2005 03:44

Ouch! Definitely not what I wanted to hear - a hardware problem. How? Why? The DPA has been working fine and still is except for no hotsync. As I said, the Bluetooth connection for ActiveSync almost works - it at least gets the "green wheel turning" on my PC, but I don't know how to properly set up a Bluetooth active sync. If it is a hardware problem I would suspect the connector at the PDA end - not the cradle or the cable but the built-in connector - the female side. Other than that, I can think of nothing else.

I have tried my cable at home and the cradle at work. It seems unlikely that both are faulty. I will try to borrow a cradle from a friend but I'm pretty sure of the results - the same.

Would a hard and total reset accomplish anything? I guess you are suggesting sending the iPAQ in for under ewarranty repair?

freitasm

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#19034 24-Aug-2005 08:47

Oh, slow there...

If you have tested the same cable and Pocket PC in both computers it just proves both computers and other USB devices work on then then we still don't know if this is a cable or Pocket PC problem.

You need to find another cable/cradle and test again. If it works you know the cable/cradle was faulty. If it doesn't work then could be the Pocket PC.

If you can find anothe Pocket PC and it works with the old cables then we know it is the Pocket PC for sure.

See, we have to eliminate the options since we have two different sets.

Now, if it is the Pocket PC (and you would have to send for a repair) then you could hard reset it and try again. If it still doesn't work after a hard reset, then it is certainly the Pocket PC. If it works after the hard reset, then it is some software installed on the Pocket PC. You then have to install one at a time and see what causes the problem.

If after a hard reset it still doesn't work, well then you have to send for a repair. I did have a Pocket PC with a broken connector, caused by a drop.

ozziea

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#19037 24-Aug-2005 09:19

Thank you for pulling the reins. I wasn't about to give up on suspecting a software related source to the problem.

One crucial detail I left out - when I sync at home - with a USB cable, and I sync at the office - with the cradle - I am using the same computer; my laptop travels back and forth. My next step is to install ActiveSync in another system and attempt a hot sync.

When you had the problem with a broken connector, were you able to recharge through the same connector? I have no problems recharging and it uses the same connector, or connection. So if it is a connector problem, it must be a faulty pin in the multipin connector.

I'll keep you posted. Thank you.

Equinox IT

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freitasm

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#19038 24-Aug-2005 09:43

Ah... So we are back to step one. If this is the same computer then we can't discard the possibility that it has a firewall blocking ActiveSync. Check Zone Alarm, Norton IS, Sygate and even the Windows Service Pack 2 firewall for rules allowing ActiveSync.

Even if you disable Zone Alarm it still leaves some of its software running, so it can still block ActiveSync.

Yes, you should test this on another computer. Good luck!

ozziea

22 posts

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#19066 24-Aug-2005 17:19

Mauricio,

A hard reset solved it!!!!! I tried it on another computer with no luck. Finally I bit the bullet and performed a hard reset and instantaneously all is as it should be. Fortunatelly I had saved a lot of the data in the CF and SD cards I have plugged in.

Thank you for all your patient help. I knew it couldn't be a hardware problem because I baby this toy as if it were really expensive ;-)

freitasm

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#19067 24-Aug-2005 17:21

Yes, they are a bit expensive... Well done. Make sure you restore programs one at a time, soft reset and see if the problem shows up again - this way you will find out if any program caused the trouble.

Good luck!