IMATE support in New Zealand

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › IMATE support in New Zealand - SP3i

nic.wise

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#5400 26-Oct-2005 12:18

Hi!

Anyone tried to get support on a broken sp3i in New Zealand? I got mine via Expansys (which is technically a NZ company.... kinda). They say talk to IMATE. IMATE says talk to MobilefoneRepair. MfR says "not under warrenty - you didn't buy it here"

So, anyone done this?

FWIW, the volume up button is broken and stuck on, which makes the phone useless (try jaming your ENTER key on on your PC....:) )

Cheers

Nic
nic.wise at gmail dot com

Nic Wise - fastchicken.co.nz

chiefie

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#22046 26-Oct-2005 12:42

well you might want to get it fixed outside of warranty, because technically you didn't buy it in NZ. and Expansys is not NZ company, it's international with web presence for .co.nz

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nic.wise

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#22058 26-Oct-2005 14:00

Seems a bit strange to me. Is this common with IMATE stuff? The person I talked to at IMATE didn't comment that it wouldn't be covererd.

If nothing else, I'll see if I can send it back to OZ :)

Ta!

Nic Wise - fastchicken.co.nz

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#22060 26-Oct-2005 14:14

try RMA with Expansys.

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freitasm

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#22063 26-Oct-2005 14:22

nic.wise: Seems a bit strange to me. Is this common with IMATE stuff? The person I talked to at IMATE didn't comment that it wouldn't be covererd.

AFAIK the i-mate warranty is not international and in NZ you are propably only covered if buying from local retailers. Expansis is a UK based company and they have only distribution centres in Australia, and in the US through MobilePlanet, bought a few months ago).

nic.wise

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#22066 26-Oct-2005 14:28

OK - thanks guys. I'll give IMATE a call and try to sort it out (and post back, as I'm sure others will come accross this). Or failing that - Expansys.

Cheers

Nic

Nic Wise - fastchicken.co.nz

bonkiebonks

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#22097 26-Oct-2005 20:16

Hi. I'm new here, and I'd just like to find out about ordering computer/gadgets from overseas and what it's like importing it into NZ.

What are the charges that will have to be paid for the item upon entry into NZ, i.e. are there any excise duty or GST that's payable on the item?

Also, does anyone know if there's a way to avoid that?

Cheers.

tonyhughes

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#22098 26-Oct-2005 20:32

bonkiebonks: Hi. I'm new here, and I'd just like to find out about ordering computer/gadgets from overseas and what it's like importing it into NZ.

What are the charges that will have to be paid for the item upon entry into NZ, i.e. are there any excise duty or GST that's payable on the item?

Also, does anyone know if there's a way to avoid that?

Cheers.

Welcome to Geekzone, this topic is about Imate product support in New Zealand.

Because your query is unrelated, you need to post it in a different forum. (I would suggest 'Announcements'), otherwise the quality of this thread will be compromised.

I look forward to seeing your new topic - its an interesting one.

Please no replies to the above post in this thread.

Thanks

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nic.wise

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#22154 27-Oct-2005 14:01

Hi guys

I got asked by IMATE to contact carrier devices, then was contacted by MobilefoneRepairs and told that IMATE now has a "One year global warrenty".

So, I can take it in :)

Got the loaner of a softie's spare phone in the meantime, so all is not lost.

Thanks for the help.

Nic Wise - fastchicken.co.nz

freitasm

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#22157 27-Oct-2005 14:56

Good stuff! And good to know about this warranty too.