Hi

I recently trialled Missing Sync. I wasn't impressed so I uninstalled it. However, a file has been left on my phone called Missing Sync.edb. I'm sure this file has been affecting Active Sync so decided to get rid of it. That's proved harder than it sounds.

1 Normal WM 6.5 Delete commands only produced an error warning: Unable to delete this file.

2 Deleting through ActiveSync produced this error warning: Sharing Violation

3 Re-install then Uninstall of Missing Sync achieved nothing.

4 Made a backup using Sprite and then excluded the file from the restore. Somehow it was still there after the restore!

5 Contacted Missing Sync Support. Useless. They could only suggest 1 and 3 above.

6 Tried Unlocker and Dr Delete but they couldn't access the file.

The file is installed in File System / Program

I'm pretty much resigned to doing a hard reset and re-install my programmes unless anyone's got any other options I could try.

By the way. The phone (an HTC Touch Diamond 2) came with WM 6.1 which I've since upgraded to WM 6.5. Will a hard reset send it back to 6.1?

 

I would not recommend Missing Sync. Firstly, it's not software you can install and use. You have to fiddle about, fiddle about, look up Help, look up Support, look up Forums, google etc etc just to get it communicating with your phone. This is aggravated by the fact that there is no User Guide available. Secondly, when you uninstall it leaves files scattered all over your Mac which continue you to plague you with reminders and messages at start up. These files have to be deleted individually and there are quite a few of them. However, detailed solutions to this problem were available via Google.

 

Regards

 

Avoch