Fax Modem Setup on 3650

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Fax Modem Setup on 3650

chrismax

146 posts

Master Geek

#572 29-Sep-2003 21:13

I'm setting up DUN and FAX again for my 3650. I quickly got DUN configured and accessing the internet from my pc (xp pro).

I'm stuck in getting the FAX completed. I've probably just missed something simple, so needed a fresh head to sort me out. So feel free to ask me the most "basic" questions (excepting I guess "have you paired the phone with the pc ). Here's my status:

1. Right clicked on Fax icon service under 3650 and selected connect. Everything great, BT icon is green, arrows showing on Fax shortcut also indicating connection.
2. Checked properties on fax device in Printers & Faxes and changed modem from the Toshiba to send on Bluetooth Fax Modem. Queried modem in diagnostics and results returned looked like everything is ok so far.
3. Last step (I thought) was now go into Advanced Configurations, Local Services, Fax and make sure the Bluetooth Fax Modem was selected. However, only have option for Toshiba modem in drop down list??

FYI, I'm using Win XP's fax software which worked before. So, what am I missing??

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BDFL - Memuneh
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#1613 29-Sep-2003 21:24

Chrismax, why check the services tab? This is only if you want others to access your computer's fax modem.

The Advanced Configuration | Client | Fax is the one you'll use to connect to your mobile phone, and you will find only one option there: Secure connection. You can uncheck that, because it may cause some problems.

Other than this, nothing else to add. I don't know exactly how the Windows XP fax software works, but if it's like Windows 2000, you just have to print to it now...

chrismax

146 posts

Master Geek

#1615 29-Sep-2003 21:52

Bluetooth is making the connection to the phone and the fax number being dialed is showing on the phone with the little 'f' as normal; however, it's disconnecting every time. Fax monitor on pc giving error message "There is no answer", which is always so helpful.

Any ideas on what could be causing the call to disconnect on the phone?

freitasm

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#1616 29-Sep-2003 22:02

Hmmm. No idea. I can test this tomorrow morning from the office (it's night here now, and I can then send a fax from my laptop to a real fax machine).

I now have a Sony Ericsson P800 (yep, courtesy of Vodafone), and I'll have to convince the guy I gave the Nokia 3650 to let me test with that phone.

chrismax

146 posts

Master Geek

#1618 29-Sep-2003 22:06

It'll probably hit me shortly. I'm throwing together a variety of practical uses of BT for an IT conference discussion. I've done this so many times that I could do it in my sleep, so it's something very simple.

Thanks for all your help again!!

freitasm

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#1619 29-Sep-2003 22:11

Since the mobile phone show the f, and it tries to dial, I'd say the number is wrong. Have you checked if you're dialing the GSM form +1 215 555 1234 instead of something else? Perhaps the Windows XP is configured with an incorrect country code or area code in the location (Control Panel | Modem)?

chrismax

146 posts

Master Geek

#1621 29-Sep-2003 22:21

No, using the right prefixes and still disconnecting.

Enjoy you're evening. This isn't critical, just aggravating because I know it's something very obvious that I overlooked by setting up 8 devices in 1/2 day!!

chrismax

146 posts

Master Geek

#1665 2-Oct-2003 15:24

It turns out the problem for the call disconnecting is on T-Mobile's end. Tech support is researching the CSD switch for problems. It appears they have been upgrading their network recently.

The issue is probably in how the FAX profile identifies (or the 3650 interprets) the type of call to the network.

I'm able to successfully transmit faxes through GSM by using a DUN connection which dials the "fax number" instead of *99#.

The phone shows a "D" (data) when I use DUN. "F" is shown when using FAX.

I've read threads of the same problem, but seemed to be caused where CSD not available for GSM. Any thoughts or insights?

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chrismax

146 posts

Master Geek

#1709 4-Oct-2003 14:38

I got confirmation today that T-Mobile requires the purchase of a $10/month fax plan for this functionality over their network. I guess that my account had this option active initially, but turned off sometime in the past months. I rechecked my statements and no charges.

CSD data and fax calls are handled quite differently by GSM networks. AT&T, for example, allows neither. T-Mobile lets CSD through, but blocks fax unless you pay the monthly fee.

Oh well, the configuration in this thread is correct if anyone needs a reference on the steps to set it up. Just be sure to check with your cellular provider to ensure that fax calls are supported.

Mauricio, thanks for your help!!!

Now, you just need to come up with a guide that shows how to easily pass a fax number to a DUN connection to get this to work over T-Mobile, since I pay for the data service. Should be a quick 15 minute task for you!!

chrismax

146 posts

Master Geek

#1775 8-Oct-2003 07:45

If you're using Windows XP Fax and you have either Norton's Internet Security or Personal Firewall installed, Norton will falsely interpret the running of XP Fax as a Trojan Horse and immediately disable the port to protect from what it thinks is an attack.

You'll see the following alarm:

"High Risk, Attempt to connect to local computer using the Netspy Trojan horse blocked.
Program: C:\Windows\Explorer.exe
Protocol: TCP (inbound)
Remote Address: 127.0.0.1 : 1035
Local Address: All local network adapters: 1024"

127.0.0.1 is reserved as a local address; not an external one. The rule is looking at the port only, so any address (even a benign one as in this case) will trigger the alarm.

Go to Symantec's web site for procedures to correct the "bug":

www.symantec.com/search Symantec Link

Type in "Netspy Trojan Fax" as search string. Issue is titled "Rule Default Block Netspy
Trojan Horse Matched, but applies to the Windows Fax problem."

amberkeley

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#3380 9-Feb-2004 10:54

I read your post from last September that you were able to fax via DUN on Tmobile, by using
the fax number as the dialup number. How did you transmit your fax after connecting by DUN? Did you need to reinitialize the modem for fax, or did it "just work"? I probably can work out most of the details with just a few hints. I am trying to get this to work, and will then post a guide on geekzone and howardforums.

chrismax

146 posts

Master Geek

#3412 10-Feb-2004 11:34

Amberkeley,

AFAIK, you cannot direct a fax through DUN. Even though technically both are data calls, FAX connection coding identifies to the circuit as a fax transmission for proper and distinct handling from a network connection (i.e DUN).

My statement is a little misleading if taken out of context:

/I'm able to successfully transmit faxes through GSM by using a DUN connection which dials the "fax number" instead of *99#./

T-Mobile tech support could only tell me that fax should work if BT passing the correct parameters to the network. They don't support BT and couldn't help me in its configuration.

If you look to whole thread Mauricio and I were trying to troubleshoot if problem was user configuration or network problem. Placing a true US dialing number in a DUN connection, will force the parameter "F" for a FAX type data call to be passed to the network in the header info.; however, fax will eventually fail (because details of message don't carry fax info.).

So, if functionality working on network, I expected the phone to intially connect successfully and then fail when remainder of message was read. Connection was recognized by network (GOOD, therefore network functionality ok), connection failed due to unrecognized commands (YEP, expected result).

As a bonus, I received an additional error message that fax not valid on my account and to contact customer support (EVEN BETTER!!). With this, T-Mobile was able to track down problem.

/Mauricio [sic]...Now, you just need to come up with a guide that shows how to easily pass a fax number to a DUN connection to get this to work over T-Mobile, since I pay for the data service. Should be a quick 15 minute task for you!!/

Mauricio, what's the holdup??

Sorry for any confusion. Hope this clarifies. BTW, Fax config as above is correct (be sure to modify according to Mauricio's clarification of my use of local services) if your service provider allows this functionality and is working for me on T-Mobile as of today (requires additional fee for service).

***

NOTE: fax is not widely used in US as I thought and T-Mobile is unique. AT&T (as of original date of this thread) disables fax and DUN on their CSD. Technically, AT&T could handle if switch turned on. I can't comment if any other US provider now allows this function and you should verify if AT&T has updated offering since original post.

reminett

5 posts

Wannabe Geek
Inactive user

#4338 20-Mar-2004 10:57

Well, I have the Nokia 6600 and its basically the same phone when pointing at software (series 60).

I have set up my Bluetooth connection, and when trying to send a fax, I get the "No answer" message as described earlier in this thread.

But I do not get the "F", but only a "D"... does that mean that I have not configured the phone or pc right? Is there a difference between data-calls and fax-calls for the phone?

Well, could someone please tell me how to set up my phone and pc to send fax?
As I have to use this at work, I would really appreciate any help! :D

Have a nice day folks!

chrismax

146 posts

Master Geek

#4345 20-Mar-2004 12:25

A couple of questions in order to help:

1. What adapter and software (e.g. Widcomm, etc.) are you using for your bluetooth connection? What version of bluetooth software? The "f" and "d" is a part of the code in my Widcomm sw. If using other, I would still assume the same coding for common connectivity to providers??
2. Who is your provider? Does it offer fax capability? If so, do you have the service activated on your account? Not every provider has this offering.
3. Did you follow the steps exactly?
4. Did you query your modem? What was results?
5. Which fax software and OS?
6. Are you able to fax from your pc via dial-up modem?
7. How is the phone number formatted in your connection? For the US, you must put the country code (1) on every call outside your area code.
8. Did you try my test of using phone number in a DUN connection to see if the "f" appeared in place of the "d"?

We need a little more info of your setup, what you've done/tried, error messages, etc. At this point, I don't have a lot to go on. Fill me in on details and let's see if we can get you working.

chrismax

146 posts

Master Geek

#4346 20-Mar-2004 12:34

Sorry, didn't answer your question on is there a difference in data (d) or fax (f) "calls".

Yes, there is a difference in how your provider interprets your connection (i.e. data or fax). Without getting into technicalities, you must set up a "FAX" bluetooth connection in order for this to work. Your provider (or specifically, the CSD or switch on the network) routes faxes in a different manner than data (e.g. data travels over the WAP or GPRS for internet access).

reminett

5 posts

Wannabe Geek
Inactive user

#4351 20-Mar-2004 16:12

Hi chrismax and thank you very much for your reply.
Here are the answers:

1. MSI adapter, dont know witch type but it is Widcom software. Version 4.6 I think? Or maybe HCI 1.1 if that tells you anything.. Well, I dont know if we talk about the same "d" and "f".. I once had a Nokia 9110i, and when I sent fax with it, the "D" showed up on the phone when calling the data numer (i.e. for connection to the Internet), and when sending fax, the "F" showed up if my mind serves.. On my 6600, there is a "D" even when trying to send fax, and I thought maybe that is the problem, the phone do not understand that it is going to send a fax?
2. I have NetCom (I live in Norway), and they have opened the fax service.
3. I thought I had done everything right.. But if someone could tell med step by step how to set up a Nokia 6600 and a PC with bluetooth fax, I would be grateful :D
4. I queried it and it answered on a lot of queries..
5. I use Windows XP's integrated fax handling software.
6. Have not tried to fax with a dialup fax modem because I dont have one..
7. Since I live in Norway I have formatted it with eight digits (that means no prefix as we do not use that here)
8. I do not know what DUN connection is.. so I havent tried that..

As a reply to your last posting I have set up a Bluetooth fax connection.. But still it wont work..

I can not express how much I appreciate your help in this.. I am amazed someone is willing to offer so much time in helping strangers. Thank you chrismax!

-Remi

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