Blackberry Bold 9700 Name not recognized in SMS app

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Blackberry Bold 9700 Name not recognized in SMS app

RodDrury

33 posts

Geek

Trusted

Xero

#59131 27-Mar-2010 18:23

There seems to be a known bug in the shipping Telecom 9700 software where phone numbers aren't recognized in the SMS application. It's fixed in a later OS build.

http://supportforums.blackberry.com/t5/BlackBerry-Bold-9700-smartphone/SMS-Doesn-t-recognize-some-contacts-in-my-address-book/td-p/448871;jsessionid=AC9C44B6C634C25F0B2B4A6FF5359B58

How do you get the latest BlackBerry software? Wireless update doesn't see it. Does there need to be a Telecom specific build?

Thanks,

Rod

Xero (The world's easiest accounting system) | Xero Blog | 2009 Success & Survival Guide

ald

172 posts

Master Geek
+1 received by user: 6

Trusted

SimWorks

#312380 29-Mar-2010 12:59

Hi Rod, I usually use the Blackberry Desktop software to download the latest device firmware.

That screwed up my BB a while ago (only time I've ever had a problem doing it) which meant that I had to reflash the thing manually which was a pain but doable. In that case I had to go to the BB site, find the device firmware download section, select my device and yes, select "Telecom NZ" to get the specific Telecom NZ build.

So if the Blackberry desktop software is not working for you there is another route. My recollection is that it was a pain in the butt finding the download page on the BB site. I'm pretty sure that after surfing round the site for a while I was totally defeated and resorted to Google. Eventually I found a bunch of threads regarding "bricking" your phone and naturally these referred to the BB page where you can download the firmware for your phone so that you can unbrick it.

Hope this helps.

Best regards,
Aaron Davidson.

SimWorks International Limited

www.simworks.com - New Zealands leading developer of mobile applications

RodDrury

33 posts

Geek

Trusted

Xero

#313064 30-Mar-2010 20:20

I downloaded the Blackberry for Mac software. I recall having problems in the past but this worked great and upgraded everything nicely.

Thanks

Xero (The world's easiest accounting system) | Xero Blog | 2009 Success & Survival Guide

ald

172 posts

Master Geek
+1 received by user: 6

Trusted

SimWorks

#313211 30-Mar-2010 22:26

Great to hear that you were able to upgrade successfully. Hope the upgrade fixed your SMS problem.

Best regards,
Aaron Davidson.

SimWorks International Limited

www.simworks.com - New Zealands leading developer of mobile applications