Apache and active sync connections

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mikman

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Topic # 6013 16-Dec-2005 11:14

I've had a sync problem - apaches says its connecting, work PC says its connecting but they never seem to quite get there.

Sync connects when work PC is used in standalone mode (ie not connected to corporate LAN) but not when connected to LAN - any thoughts?

As an FYI I am using XP SP2 with Active sync 4.1

freitasm

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Reply # 24866 16-Dec-2005 15:29

Is there a software firewall on this PC? When in corporate mode is this software firewall managed from a central location, blocking ActiveSync for example?

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mikman

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Reply # 24870 16-Dec-2005 15:57

There is a corporate firewall in place but all the active sync components are cleared to pass through - think i might try for the full re-install....

ictgeeknz

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Reply # 24956 19-Dec-2005 07:51

You should only be using ActiveSync 4.1 if you have Windows Mobile 5.0. Check the OS. If it is Windows Mobile 2002/2003, you need to stick with ActiveSync 3.8.

freitasm

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Reply # 24957 19-Dec-2005 07:59

centaurianz: You should only be using ActiveSync 4.1 if you have Windows Mobile 5.0. Check the OS. If it is Windows Mobile 2002/2003, you need to stick with ActiveSync 3.8.

Welcome to Geekzone... The Apache runs Windows Mobile 5.0 only, no need to check the OS version.

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freitasm

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Reply # 24959 19-Dec-2005 08:06

These are the things to check when Activesync 4.1 does not work:

Look in Device Manager for "Windows Mobile Device" under Network Adapters. If it's not there then there was a problem installing ActiveSync.

Look in Device Manager for "Generic RNDIS" under Other Devices. If it's there then there was a problem installing ActiveSync.

After placing the Apache in the cradle use the command line to PING 169.254.2.1. If it's not replying then the connection is not completed.

Make sure the DHCP Client service is running on your PC.

Make sure the firewall configuration allows the following programs: wcesmgr.exe, wcescomm.exe, rapimgr.exe, ActiveSync service (port 26675).

Look in the following log files for clues: %temp%\wcescomm.log, %temp%\wcesmgr.log, %temp%\wceslog.log.

Make sure your USB is work properly

Do not use USB HUBs

Because of the standalone mode working I think your problem rely on either a centrally managed firewall, or a corporate policy that disables USB devices.

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