Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1 post

Wannabe Geek

Topic # 6078 23-Dec-2005 16:11
Send private message

Hoping someone else has this problem or more accurately the solution to this problem;)

Before my rant on HP here is my issue summary:

Got an HP Ipaq rx3715 that can browse the the Internet but won't synch via Wi-Fi.
Running Activesync 4.1 but experienced same issue with 3.7, 3.8 as well.
PC is WinXP SP2
It synchs just swell in the cradle.
Disabled firewall, virus and pop-up utils.

A little History:
The device was purchased new and is now 9 months old.
It has been sent back to HP 3 times for screen alignment issues.

I called HP about the Wi-Fi synch issue today and they told me (without attempting any troubleshooting effort) that it's a software configuration problem and that I would have to pay $49.00 since there's only a 90 day warranty on software.

Of course they suggested I could try their online support and chat techs which both basically had me hard reset and loose all the apps and settings... This is only the 7th time I've gone through that with them... 7 is a lucky number right or is it 11?!?

It's the holiday season and the solution to this would be a very welcomed stocking stuffer.

Create new topic
BDFL - Memuneh
60589 posts

Uber Geek
+1 received by user: 11524

Lifetime subscriber

Reply # 25256 23-Dec-2005 16:39
Send private message

Welcome to Geekzone...

Are you running Windows Mobile 5.0 on your rx3715? ActiveSync 4.1 works with both Windows Mobile 5 and Windows Mobile 2003, but there's no improvement that requires Windows Mobile 2003 users to upgrade to ActiveSync 4.1 - unless you have a mix of devices with both OS versions.

ActiveSync 4.1 does not support remote synchronisation which you refer as the Wi-Fi sync (actually it can be any network connection not only Wi-Fi).

If you don't have Windows Mobile 5.0 devices, then I recommend you remove Activesync 4.1 and reinstall ActiveSync 3.8. Before installing ActiveSync 3.8 you should delete any files (specially rapi.dll) left over from the previous install.

If the ActiveSync doesn't work after this, then you have to check your personal firewall configuration.

And don't pay those $49 to HP, they are just going to tell you this (or not, seeing that they asked you to hard reset the device, which has nothing to do with this problem)...

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21

Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54

Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.