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Topic # 7011 12-Mar-2006 08:16
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I am attempting to load Pocket Informant on my XV6700. First it said I did not have enough memory, so I have stopped various programs, deleted unused programs (1), and put a storage card (1GB) in it. I finally cleared enough space for the program, which requires 3020 K of space. As a side note, it seems like there is very little space left when I only have one extra program, Microsoft Voice Command, installed, although, I could see where that program would take up some space.

The load starts, then says that part of the program was being used by another program or by the operating system, and that I should do a soft reset. I do the soft reset, but still have the same problem. The software will not load.

I could move some programs to the disc, but I do not know which ones to move. I am trying to figure out if this is a problem with the phone or the software.

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BDFL - Memuneh
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Reply # 30525 12-Mar-2006 09:48
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You are right in having a miniSD on your XV6700 (HTC Apache for other countries).

When installing most programs try to install on "Storage Card". However if the program uses a Today plugin or some alarm mechanism then make sure you always install it in the main memory.

Another thing to clear is the cache space used by Internet Explorer Mobile. Open Internet Explorer and tap Tools | Options and find the button to [Delete Files].

Also, make sure the program is not already installed (incomplete but parts). That sounds like the case because of the message. Soft reset the Pocket PC again and before doing anything tap Start | Settings | System and see if it's in the list of "Remove Programs". If it's there then try removing it.







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  Reply # 30531 12-Mar-2006 10:01
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The program had not appeared in Programs before, but I reset and looked again. Still not there. I cleared the IE history files (you gave me that advice once before) and then tried loading again. The same thing happened: first, it comes up and says that memory is critically low, then it says that part of the program is being used by another program or by the operating system, and that I should do a soft reset. What do I try next?

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Reply # 30532 12-Mar-2006 10:03
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Can you tell us the free memory in both Storage and Program when you tap Start | Settings | System | Memory please?








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  Reply # 30533 12-Mar-2006 10:08
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Free Memory:
Storage: 3.41 mb
Program: 23.94 mb

BDFL - Memuneh
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Reply # 30534 12-Mar-2006 10:14
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Hmmm. Certainly the storage available is not a large space. I usually have a loaded Pocket PC and still have 2MB available. I try to store everything on the miniSD card. You may have to uninstall some programs, soft reset after and install again targeting "Storage Card". also move some files from \My Documents to the external card.







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  Reply # 30536 12-Mar-2006 10:27
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The only programs that show up on the sync list of programs is the Microsoft Voice Command and Sync Client. Is there a way to move things from My Documents other than just one at a time? I am in the process of moving things to the card



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  Reply # 30537 12-Mar-2006 10:50
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I moved several notes to the card and my free memory is now storage: 4.02, program: 24.18. I did a soft reset and tried again. Same result: memory critically low, part of the program being used etc. Do I have a bad phone?



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  Reply # 30539 12-Mar-2006 10:59
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One thing I noticed was that when the message came up about part of the program being used somewhere else, the message includes a statement that says that 3017 space is needed, but that only 1106 is available, but this does not comport with the figures that I start with, which show over 4000 space available

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Reply # 30541 12-Mar-2006 11:25
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When installing a program the system copies the required compresed files (CAB files) to the main memory, regardless of where it is going to be installed.

In general you need twice the memory required, during instalation.

By the numbers you gave it looks like you have some large files there. Are you taking pictures with your Pocket PC? Make sure it is configured to store those in the memory card, and delete or move any pictures already in the memory.

To move or copy lots of files open Fil Explorer on your PC and you will see the Pocket PC there. Just treat it like other drive.







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  Reply # 30542 12-Mar-2006 11:33
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I rarely take pictures and have none in storage

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Reply # 30546 12-Mar-2006 13:34
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Ok, so you certainly have either

a) programs installed in the main Storage

or

b) lots of files (not necessarily in the \My Documents folder)

As I said, in an ideal situation (with only a couple of programs installed in the main memory and the rest on an external miniSD card) your Pocket PC should have something like 20MB to 25MB free. So you certainly need to check it and cleanup something.







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  Reply # 30553 12-Mar-2006 14:29
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If I have lots of files, I have no idea where they are coming from or what they are. I don't see a lot of files in File Explorer.

How can I tell if I have programs in main storage?



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  Reply # 30660 14-Mar-2006 02:33
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Do I need to just back up the device, wipe out memory, and re-load? I do not know what to do next.

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Reply # 30672 14-Mar-2006 07:41
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Open File Explorer and look on \Program Files on your Pocket PC. What folders are there?

Also, still in File Explorer, what files do you have in the \ folder?

To remove programs, on your Pocket PC tap Start | Settings | System | Remove Programs and you be able to remove any program installed. You can then reinstall from your PC. Better remove programs just after a soft reset.

Hard reset is a more drastic measure, but if you want to do it, make sure you have copies of what's important on this device and then run the Clear Storage program (Start | Programs | Clear Storage).

Everything will be erased on this device. You might want to delete the ActiveSync Partnership on the PC before connecting it again if you plan to use the same name on the Pocket PC.








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  Reply # 30682 14-Mar-2006 09:13
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I prefer not to do a hard reset because with my limited knowledge of what I am doing, I can see me really screwing this thing up if I am not careful.

The Pocket Informant (WebIS) people said I could put their program file into SafeStore, but I have no idea what that is or means, or how to do it. That would also require a registry edit, which I have done once before, but know my limitations well enough to only do it with explicit directions.

In the Programs folder:
-Connections
-Windows media
-VZWProvision
-Arcsoft MMS
-Customize_100200
-Tools
-Region
-Remove
-Voice Command
-Temp
-SyncClient
-WebIS

I assume the \ folder is the Device folder:
-Storage
-Documents & Settings
-Windows
-My Documents
-Program Files
-Application Data
-ConnMgr
-Music
-Pictures
-WMPInfo
-mxip_intdb
-mxip_lang
-mxip_system
-cemail
-pim

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