IMATE Jas Jar, Internet and email issues, Connection fails I guess !!!!!

Forums › Windows Phone and Windows Mobile › IMATE Jas Jar, Internet and email issues, Connection fails I guess !!!!!

Digs

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Master Geek

Topic # 7184 25-Mar-2006 14:09

When I try and connect to the internet I get a pop up that says, ( note this worked the day before in the shop)

Dialed : www.vodafone.co.nz
No modem at above number To check you connection and change them goto settings....

Ok So i go to settings...

MY ISP...many selections so I choose
Manage existing connections

I see
VFNZ Internet www.vodafone.net.nz

i go Edit

i see VFNZ Internet as THE NAME

i see Cellular(GPRS, 3G) as modem

I go next

access point name is www.vodafone.co.nz

Then I go next, last screen

user name [blank] is this my mobile phone number
Password [blank] is this my website vodafone logon password ???
Domain [blank] dunnno what to put in here.

I put in Username : My mobile number
I put in password : My website password

No change, internet not working...

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Reply # 31508 25-Mar-2006 14:41

The configuration is correct. Just make sure in the Connection you have both Work and Internet set to My ISP.

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juha

Juha
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Reply # 31510 25-Mar-2006 15:47

Digs:
Then I go next, last screen

user name [blank] is this my mobile phone number
Password [blank] is this my website vodafone logon password ???
Domain [blank] dunnno what to put in here.

I put in Username : My mobile number
I put in password : My website password

Leave all three fields blank.

Juha

Digs

120 posts

Master Geek

Reply # 31521 25-Mar-2006 19:08

Well I dont think its me these are my exact settings. I have TWO connections, MY ISP and My WORK.

Both extracts are via "manage existing connections

CONNECTION TYP : My ISP

General : My ISP
Modem :
NAME : VFNZ Internet
NUMBER : www.vodafone.net.nz      ( IS THIS CORRECT )

At this screen when when I press on number I get two selections either Delete or connect. I chose connect. It flashes a screen try to connect then I get error message....."Dialed : www.vodafone.co.nz    No modem at above number To check your connection settings and change them goto settings"....etc

TYPE : Cellular Line (GPRS, 3G)
ACCESS POINT NAME : www.vodafone.net.nz
USERNAME : Blank
PASSWORD : Blank
DOMAIN : Blank
ADVANCED TCP/IP : Use Server - assigned IP Address ( is clicked )
SERVERS : Use Server - assigned Address ( is clicked )

CONNECTION TYP : My Work ( I cant use these the My ISP name twice cause it wont let me)

General : My Work
Modem :
NAME : VFNZ Gateway
NUMBER : Live.vodafone.com    ( IS THIS CORRECT )

I A SIMILAR BUT DIFFERENT MESSAGE ....At this screen when when I press on number I get two selections either Delete or connect. I chose connect. It flashes a screen try to connect then I get error message....."Dialed : live.vodafone.com   The answering modem has disconnected. To check your connection settings and change them goto settings"....etc

VPN: Blank
Proxy Setttings : Clicked This network connects to the internet. Proxy server Blank

TYPE : Cellular Line (GPRS, 3G)
ACCESS POINT NAME : live.vodafone.com
USERNAME : Blank
PASSWORD : Blank
DOMAIN : Blank
ADVANCED TCP/IP : Use Server - assigned IP Address ( is clicked )
SERVERS : Use Server - assigned Address ( is clicked )

It must be vodafone seeting for me ???? I can send emails, but not rec'd them also...

HELP !!@@#!!

johnr

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Reply # 31523 25-Mar-2006 19:30

Make sure your SIM works in another handset and also do a soft reset on the device

freitasm

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Reply # 31524 25-Mar-2006 19:35

If you tap Edit you will see this:

Simply tap and hold and select Connect.

On your first post you say the APN is www.vodafone.co.nz, on the second you say www.vodafone.net.nz. Which is there now? The correct one is www.vodafone.net.nz

If you change both Internet and Work to be My ISP the connection will be automatic. After you connect try opening a web site on Internet Explorer. If it works then your problem with e-mail is another configuration problem.

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Digs

120 posts

Master Geek

Reply # 31538 26-Mar-2006 06:57

I have done all that..

Just been to club Imate..

I dont seam to have the latest operating system

I have ROM 1.13.53 WWE ( as per purchase date )

The latest is

http://www.clubimate.com/t-DEVICE_JASJAR_UPD.aspx

For the Worldwide English Build: NEW
Rom version: 1.30.76
Radio version: 1.09.00
ExtROM version: 1.30.164

Fixes

Latest Release details:
The main improvements from the original Operating System, are:

Microsoft™ Messaging and Security Feature Pack (MSFP):
• Addition of the MSFP allowing Direct Push email, remote device wiping, security policy enforcement and Global Address List Lookup for customers using a Microsoft Exchange Server 2003 with Service Pack 2. Note that Push email will use GPRS connection even when connected to a WiFi network.

Communication Manager:
• Communication Manager has been updated to allow current data services to be stopped, Direct Push email to be started/stopped using a single button press, and flight mode to be switched on/off.

Well this will be fun....

3g

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Reply # 31541 26-Mar-2006 08:52

First - I'm not familiar with this device, but I'll just ask the following question (just in case):

I see in your post that you're trying to dial www.vodafone.co.nz, whereas I would have expected to see the "Number to dial" to be "*99***1#"??

Can someone else tell me/us - Does this device translate www.vodafone.co.nz to "*99***1#"? (or whatever the appropriate number is to dial the profile with the www.vodafone.net.nz APN).

freitasm

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Reply # 31556 26-Mar-2006 10:55

3g: First - I'm not familiar with this device, but I'll just ask the following question (just in case):

I see in your post that you're trying to dial www.vodafone.co.nz, whereas I would have expected to see the "Number to dial" to be "*99***1#"??

Can someone else tell me/us - Does this device translate www.vodafone.co.nz to "*99***1#"? (or whatever the appropriate number is to dial the profile with the www.vodafone.net.nz APN).

The configuration does not require the number. It is just the APN configuration on the device, unlike another device using it to dial (you don't enter the number on the device itself, be it a Pocket PC Phone Edition or a mobile phone - you only enter the number on a second device, i.e. a laptop for example).

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Reply # 31559 26-Mar-2006 11:00

Digs: I have done all that..

The update will add some things, but it's not the fix for your problem. Your device just need the correct cofiguration.

You didn't reply my question:

On your first post you say the APN is www.vodafone.co.nz, on the second you say www.vodafone.net.nz. Which is there now? The correct one is www.vodafone.net.nz?

It really looks to me that if it was working before and stopped working it is because the configuration was changed. The fact it says "dialing vodafone.co.nz" sounds as it was changed in the wrong place.

If you install the new ROM you will need to create the configuration - I know because I did it last week. So, go ahead download it and then we willgive the instructions to create the configuration.

Also, the push e-mail (which is the main big feature in the new ROM) is only available if you have an Exchange Server with the appropriate software. If you are synchronising to your Outlook this feature is non-existant.

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Digs

120 posts

Master Geek

Reply # 31564 26-Mar-2006 11:36

I have www.vodafone.net.nz now...

It started working fine...so far..have to wait till after OS update.

I will need all those vodafone email settings.

I have the password for email...

I spent $150 USD buying a few tools, I will have to reinstall them after a Operating system upgrade I guess.

What do you use to PRINT, FAX wireless ?

Thx

freitasm

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Reply # 31565 26-Mar-2006 11:43

Nice move!

Ok, for e-mail you can configure it to synchronise with your Microsoft Outlook, but this is only when your device is in the cradle.

If you want to check a POP3 or IMAP server on-line while away from your computer, then you have to create a new e-mail account on your device. To do this yo open the e-mail application, tap in the Tools | Accounts and follow from there.

Note that you must use the Vodafone SMTP server (smtp.vodafone.net.nz) as the outgoing server. You can use any POP3 server, except Xtra.

If you have an Xtra e-mail account you will need their "secure" access, which is not free. All other ISPs though will work fine with the standard POP3 configuration.

You are correct, you will have to reinstall the programs after the ROM update. You can do this directly from the ActiveSync Add/Remove option on your PC.

And you will have to manually create the connection - the easiest way is by going to the Connections, advanced and creating from there.

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Digs

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Master Geek

Reply # 31566 26-Mar-2006 12:21

I have vodafone email for this JAS JAR, there settings are

pop.vodafone.co.nz

?? Should this be pop3 ???

smtp2.vodafone.co.nz

Dunno why this smtp2 ???

freitasm

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Reply # 31568 26-Mar-2006 12:30

That's fine. If these are the server names you are using, just configure these in the Options pages.

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Digs

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Master Geek

Reply # 31579 26-Mar-2006 19:34

Ok I cant send or rec emails...the fun continues....

Internet connection seams to be working ok...I can get a few websites, get the odd cant dail or connect, this may just be the vodafone network.

Email provider : vodafone.co.nz

MY SETUP...in order

Email address : XXXX@vodafone.co.nz

My Name : PPC Owner name ( same as Vodafone account )
Email Username : XXXX ( front characters from email address )
Password : ######### ( 10 characters password for email, not the same a website logon password)
Save password checked.
Domian : Blank

Account Type : pop3
Account Name : Vodafone

Server information
Incoming: pop.vodafone.net.nz
Outgoing: smtp2.vodafone.net.nz
Domian : Blank

Options
Check email every 5 mins
Connection method : Internet
Display messages last 7 days
Unchecked SSL
Unchecked outgoing mail authentication

Get messages headers only inlcude 10 kb of body ( IS THE WAY TO NOT REC ATTACHMENTS ?????)

When I go send/receive, I have and email at both ends, one coming in and one going out

i get a pop up "incoming email password"
User name XXXX [ from above ]
Password : ######### [ from above ]
Domain : Blank

message .."messages cannot be downloaded to your device" Check connection and account settings, etc

#!@^%#!($%!(

Any ideas

I very sure I have my PASSWORD for email correct ( vodafone has a special procedure for email password ), I know its not the same one as the vodafone webs site logon one.

freitasm

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Reply # 31588 26-Mar-2006 22:43

This message means that either the password is incorrect or the username is not valid.

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