Windows Mobile 5 - Switching Activesync Accounts

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Jacob

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Wannabe Geek

Topic # 9601 29-Sep-2006 22:54

Hi All,

I have a Qtek 9100 PDA which is set to synchronise wirelessly with an Exchange server. I wish to change the username and password such that it can be configured for a different user.
The problem is that the username field is disabled so I cannot change it.

On previous versions of Windows Mobile it would allow you to change this and then you would be prompted with a message which said something like 'In order to do this it is neccesary to wipe all sync data', which was fine. I can't seem to find the equivalent on Mobile 5. In the Options screen in Activesync it allows you to delete the Exchange Server in the list, however it informs me that this will not actually delete any synchronised data. I'm not really comfortable manually wiping all calendar and e-mail information from the device for risk of it synchronising and deleting the data from the Exchange Server.

Does anyone have any ideas regarding this?

Many thanks

Jake Almond

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Reply # 47181 29-Sep-2006 23:08

Welcome to Geekzone. If you are not comfortable removing the server information fearing that this could cause problems with the next user synchronising to the server, then I recommend you hard reset the device. One way of doing this is by running a program called Clear Storage.

Some Pocket PC have Clear Storage on its Control Panel, some in Programs. Clear Storage will completely erase the contents of this device and restore it to factory settings, like a new one. This is actually the best thing to do if you are giving it to another person.

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Jacob

2 posts

Wannabe Geek

Reply # 47182 29-Sep-2006 23:30

Hi,

Many thanks for your response!

I didn't quite fully explain the situation in order to make the query a bit more simple:

The member of staff in question is an external user. For some reason his device lost the activesync details. We put them back in together over the phone. When he synchronised, it duplicated data on the Exchange calendar.
As the user was external I was trying to avoid having to restore the entire device to factory settings as I would have to then talk the user through reconfiguring everything over the phone! :) Including Tomtom! :)

I was hoping there would be some other method of doing so.

Thanks again

Jake