Lumia 800 constant reboots

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Lumia 800 constant reboots

kiwicrispin

7 posts

Wannabe Geek

#98844 7-Mar-2012 15:22

Brought a UK sim free Lumia 800 with me to NZ - had the phone in the UK with an Orange SIM in it with no issues for a couple of months.

Bought a Vodafone plan, and put the sim in.

Some days the phone reboots around 30-40 times, some days about 10. But it constantly reboots of its own accord.

I've just swapped the handset with Nokia Care for a sim free one from Australia - same symptoms.

Also swapped out the micro sim with Vodafone for a new one - same symptoms.

Its a real shame theres no error log or eventvwr in the phone anything to tell me whats causing the phone to reboot like this.

The orange PAYG sim from the UK doesn't cause the phone to reboot at all, has anyone else observed this behaviour, and could it be some data being sent to the sim (do they poll) that causes it to just crash & reset?

If someone from MSFT is here and fancies picking this up - or telling me how I can get to a log file then i'd really like to solve this - it's driving me nuts now.

Thanks,

Crispin.

p.s. I have the date time "out of sync" issue as well.

billgates

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#591818 7-Mar-2012 15:41

I had the same issue on my HTC Titan a month back as well. Out of the blue it kept restarting in a loop. Took the SIM card out and left it out for 30 minutes and inserted it back in. Fixed the issue for me.

As for time zone issue, there is a thread and a workaround thread right here on geekzone.

http://www.geekzone.co.nz/forums.asp?forumid=6&topicid=95499

Do whatever you want to do man.

CruciasNZ

879 posts

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#591826 7-Mar-2012 15:56

This occurs with my HTC Trophy on the DFT custom ROMs but only once or twice a month. I was thinking it's something to do with background tasks (or the WP7 equivalent) because the DFT ROMs prevent apps dehydrating upon closure and the problem didn't occur on stock ROMs.

Do you have any homebrew installed, or lot's of apps with scheduled tasks?

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kiwicrispin

7 posts

Wannabe Geek

#591877 7-Mar-2012 17:50

cheers for the replies fellas.

regarding the timezone fix my original handset was fine, but the replacement one isn't - if I reboot the phone - no matter what steps I've followed, it seems to select another "random" date in the future upon reboot, e.g. just rebooted it now, after following the steps, and the phone thinks its wed 09 may....

Nope no homebrew or custom roms here, ive registered on the app hub but that was done back in the uk, and hasn't caused me any issues. I did wonder about background tasks so I turned them all off - same behaviour unfortunately.

nate

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#591885 7-Mar-2012 18:14

Try locking the phone to 3G mode only, the reboots may be because you are in a fringe coverage area.

(hat tip: freitasm)

kiwicrispin

7 posts

Wannabe Geek

#592115 8-Mar-2012 08:23

cheers for the tip nate, im not sure the phone can lock to a speed as such, you can set the highest connection speed to 3G - which is what i've done, makes no difference though - device still reboots - its rebooted overnight and now thinks it's the 9th of November this morning.....

freitasm

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#592177 8-Mar-2012 10:08

And have you changed the phone to New Zealand timezone? Have you tried setting the date/time to manual (no network updated)?

kiwicrispin

7 posts

Wannabe Geek

#592329 8-Mar-2012 13:48

yep - changed timezone, set it all to manual, and thats fine till it reboots - then it gets confused and the date time gets randomized to anywhere between 1 month out to two years....

tried setting it all to manual - then back to auto as per the fix suggested - same results post reboot...

im wondering if the micro sims that vodafone are giving out (they have micro sim for apple) on the packaging - are apple specific in any way (although that goes against sim standards surely!?) - and thats causing the reboot problems? are you guys with lumias on vodafone using supplied micro sims - or are you cutting down standard ones?

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BrentR

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#592371 8-Mar-2012 15:03

Hey,

Have been using a Vodafone supplied micro SIM on my 800 since before Christmas with no reboot issues at all.

Seems like a bit of an odd one. Have you tried applying the latest software version made available via Zune?

Regs

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Snowflake

#592377 8-Mar-2012 15:10

kiwicrispin:
I've just swapped the handset with Nokia Care for a sim free one from Australia - same symptoms.

does this mean that the lumia's come with "International Warranty"? Or were you just lucky?

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

kiwicrispin

7 posts

Wannabe Geek

#592386 8-Mar-2012 15:17

Zune says phone is up to date Brent.... What version number are you on?

I think Nokia are genuinely interested in ironing out these issues before general release, which is why I got a swap...turns out the swap was worse so back on my UK handset now anyway...

BrentR

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#592406 8-Mar-2012 15:33

kiwicrispin: Zune says phone is up to date Brent.... What version number are you on?
?

I think Nokia are genuinely interested?in ironing out these?issues before general release, which is why I got a swap...turns out the swap was worse?so back on my UK handset now anyway...

I'm on version 1600.2483.8106.11500

I would suggest going back to Nokia Care again with your reference numbers and keep pushing for a result, seems very weird that the issues disappear with an Orange microSIM.

kiwicrispin

7 posts

Wannabe Geek

#592524 8-Mar-2012 20:42

Same version here Brent,

I'm going to Nokia tomorrow to get it flashed to the new NZ version to see if that helps - the guy said that they had a ticket for rebooting that was supposed to be fixed in the newer version so i'll post back if it makes a difference.....He also said they are running them with Vodafone micro sims as well without issue so we'll see....

nathan

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#592538 8-Mar-2012 21:10

have you tried a hard reset?

theRocknRolla

46 posts

Geek

#592596 9-Mar-2012 00:41

kiwicrispin: Same version here Brent,

I'm going to Nokia tomorrow to get it flashed to the new NZ version to see if that helps - the guy said that they had a ticket for rebooting that was supposed to be fixed in the newer version so i'll post back if it makes a difference.....He also said they are running them with Vodafone micro sims as well without issue so we'll see....

I bought the Lumia 800 back in October (from the UK) which had the timestamp issue and very rare reboots. Just last week I upgraded the firmware (using Nokia Care Suite) to the latest Vodafone NZ branded 8107.12070 update (acquired with NaviFirm). Since then, the battery life has increased markedly, the timestamp issues are gone and has yet to reboot randomly.

kiwicrispin

7 posts

Wannabe Geek

#592626 9-Mar-2012 08:14

Yep - tried hard reset - no joy.

off to the nokia office today to get it flashed to the newer version 12070 - i'll let you know how it goes.