PS4 party chat NAT issue with with a specific player

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darthfaker

10 posts

Wannabe Geek

#214548 17-May-2017 09:13

Hi,

I have issues using party chat with a specific user only. We both get NAT error and cannot talk/hear each other.

Problem gets resolved when a 3d player joins the party but once they leave the issue returns.

I have no issues when creating/joining other parties/players and this is the same for my friend.

I am on TrustPower fibre (100/20) and he is on ADSL2.

We used to be able to do this without issues prior to the latest PS4 firmware update. It is worth pointing out that we have an issue with R6 Siege where we cannot join each other's squad and we used to. In game both our statuses show "open nat".

PS4's are on wired connections. Have tried with static IP's, DMZ, port forwarding, you name it, issue persists.

Now I got myself an R7000 router and have UPNP enabled, NAT filtering to "open" and issue yet again persists.

It is fair to assume that if the issue was our end it would affect chatting other players.

Any ideas?

We will probable do a test through a friend's connections to check if its ISP related. If it helps, no issues on PC/Discord. We do live in same town.

Thanks

taneb1

516 posts

Ultimate Geek

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Mercury

#1783617 17-May-2017 12:08

Hi @darthfaker

Sorry to hear you are having problems with PSN.

I've checked with our Tech Support team and we haven't had reports of any other customers reporting the same issues with Party Chat.

Are you able to PM me your account number and/or username, when the issue started and if you know it the ISP of your friend and I will check a few things on our (Trustpower's) side.

Thanks

Tane

Any comments made are my personal views and does not represent those of my employer

darthfaker

10 posts

Wannabe Geek

#1783627 17-May-2017 12:18

Thanks. I will.

He is with Flip.

michaelmurfy

meow
13243 posts

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#1783635 17-May-2017 12:33

darthfaker:

Now I got myself an R7000 router and have UPNP enabled, NAT filtering to "open" and issue yet again persists.

Please don't do this. Firewalls are there for a reason and you shouldn't need to disable it. I'd say the problem is you're on Trustpower CGNAT.

Edit: Confirmed. If he is with Flip he'll have CGNAT which can in some cases cause connection issues.

Michael Murphy | https://murfy.nz
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darthfaker

10 posts

Wannabe Geek

#1783676 17-May-2017 13:36

Hi, thank you for that.

My understanding is that CGNAT is something like ISP level dhcp bundling multiple clients onto 1 real external IP?

Anyways, yes I do understand the risks of no NAT filtering and will turn it back on.

This still does not explain why he can join other parties without issues. I lean towards his ISP being the issue as well though.

darthfaker

10 posts

Wannabe Geek

#1787308 24-May-2017 10:29

Update.

My friend moved his console to a different location on fibre network (SPARK network) for testing purposes and we still had issues. This rules out his provider FLIP being the issue, right?

I might have to do the same assuming it is my provider (TrustPower) the issue. Yet, I have no issue with other people and again he has no issues with other people.

What the hell is going on!!

darthfaker

10 posts

Wannabe Geek

#1787754 24-May-2017 20:02

taneb1:
Hi @darthfaker

Sorry to hear you are having problems with PSN.

I've checked with our Tech Support team and we haven't had reports of any other customers reporting the same issues with Party Chat.

Are you able to PM me your account number and/or username, when the issue started and if you know it the ISP of your friend and I will check a few things on our (Trustpower's) side.

Thanks

Tane

Hey mate

I have sent you my account number to have a look at this.

It appears the issue has been me all along. Did some more testing with another friend who is always online (within NZ) and on good connection. Same issue.

FYI
I have set my router as follows:
NAT filtering: Off (Open)
Sip Alg: Off
Qos: Off
UPNP: On
PS4 connects via cable.

Thanks

darthfaker

10 posts

Wannabe Geek

#1787769 24-May-2017 20:14

I just tested again using my iPhone as hotspot and connecting PS4 via wifi, worked perfectly.

Either my router has issues or I didn't set it correctly or isssue is with Trustpower???

(My hotspot was via Skinny)

Thanks

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

darthfaker

10 posts

Wannabe Geek

#1787788 24-May-2017 20:41

Tane just resolved my issue.

Mark this closed.

Thanks.

boardingknight

1 post

Wannabe Geek

#1809899 30-Jun-2017 21:51

Hi Darth Faker

I think I have the issue than you, and I'm also with Trust Power. Any chance you can tell me how you fixed the problem? Or can Tane help me too?

Thanks

taneb1

516 posts

Ultimate Geek

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Mercury

#1809912 30-Jun-2017 23:09

boardingknight:

Hi Darth Faker

I think I have the issue than you, and I'm also with Trust Power. Any chance you can tell me how you fixed the problem? Or can Tane help me too?

Thanks

Hi @boardingknight

More than happy to take a look into this for you, if you could please PM me your details (Account Number) and I will take a look into this ASAP for you.

Thanks

Tane

Any comments made are my personal views and does not represent those of my employer

Dial111

978 posts

Ultimate Geek

#1809938 1-Jul-2017 06:03

@taneb1

Sent you a PM bud